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EA SPORTS Game Face  > Game Face Help and FAQ
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Albrtt


Joined: 10/21/2009 20:25:42
Messages: 1
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How can i erase another persona that i have on my account?????????????
By the way, i' ve tried everything for putting my game face into my xbox 360 even i've opened another live account but nothing works.
I'm getting really mad about this............
CountFapula


Joined: 10/22/2009 21:07:47
Messages: 2
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I'm having that problem where I have a Game face saved and ready to go, but it wont upload. I suspect I have two accounts. My problem is, what I believe was my original account, used my old college email address, which is no deleted as that was some years ago. When I got Fifa 10 today, I signed up with my new email... I have no idea how to link the two, or just make sure my new account is linked to my Gamer tag, which is Count Fapula.

I have no idea where to start
CountFapula


Joined: 10/22/2009 21:07:47
Messages: 2
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Yep, just checked. I have 2 profiles. One that is correct and attached to my Gamer tag. And another which I am currently logged in with.

I don't know my password for the other, as I said it uses my college email which is long since deleted I believe. Can EA merge the two, or can I figure out the password or something?
harpeth18


Joined: 10/22/2009 22:05:38
Messages: 1
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Every time I try to install Microsoft .NET Framework 3.5 SP1 so I can generate my Game Face, it says an error occurred during setup. What can I do to get passed this problem?
Dmx2k8


Joined: 09/12/2009 14:56:26
Messages: 1
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me i get 2 the last step and it says Generation could not complete. Try re-adjusting the marker placement on your photo and try again.it being la 10 times iv'e try everything and it stille does not work plz help......
slimkay


Joined: 10/24/2009 19:51:21
Messages: 1
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Small question:

If I want to change my gameface appearance (hair style, facial hair, etc.), can I do so without having to redo my whole gameface?

Can I just go online, edit it on EA's website and re-upload it to FIFA?

Thank you!
abi2014


Joined: 10/26/2009 12:30:24
Messages: 3
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I do evreything my side face and front face and evreything when i click on Genarate my Game Face this message comes up : Windows Presantation Foundation Host has stopped working : can any1 help me thanks
WrkinclassStiff...


Joined: 10/26/2009 14:42:03
Messages: 1
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ps3.Dmx2k8 wrote:me i get 2 the last step and it says Generation could not complete. Try re-adjusting the marker placement on your photo and try again.it being la 10 times iv'e try everything and it stille does not work plz help......


having the same issue. Ive tried using different photos moving the markers everything. it stops trying after about 15 seconds.
T0mKiN


Joined: 10/12/2009 08:04:01
Messages: 2
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I resolved my problem, it turned out you have to use the same email address on gameface account as that which was used to create the actual xbox gold membership account you are linking it to.


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T0mKiN


Joined: 10/12/2009 08:04:01
Messages: 2
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xbox.T0mKiN wrote:I resolved my problem, it turned out you have to use the same email address on gameface account as that which was used to create the actual xbox gold membership account you are linking it to.



Regardless, I still having troubles with another account, I keep getting a blank screen on the 'create gameface' final stage, and given the option to download or save a file which never opens and errors when on IE and Firefox!?

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Dewiel
Community Manager

Joined: 11/20/2007 08:18:13
Messages: 1804
Location: Orlando, Florida
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For those of you still running into issues with Game Face, please do the following:

1. Go to http://help.easports.com

2. In the search menu, type in Game Face, and hit Search

3. A list of all of the latest Game Face information and troubleshooting will be listed

If you are having trouble with the process after looking through the Game Face information, you'll need to:

1. Go to the Email Us option under the Support Links to the left of the page

2. Fill in your console under platform,

3. Enter in FIFA 10 for the game

4. Select technical then error for the category

5. You may have the option to Chat Live with a Customer Service Rep at this point

6. If not, click the continue with email option, and include the following information in your email:

a. What is the main issue that you are running into? Where are you being held up at in the process? What message are you seeing when you get held up?

b. What console are you trying to upload your Game Face to? If you're using a XBOX 360, can you verify if you have a XBOX Live Gold Account or not?

c. What is your Gamertag/PSN ID?

d. What time did the issue occur? If you tried multiple times, can you provide us with a general estimate of when the last time you ran into the issue was?

e. What are your PC specs? Specifically, RAM, CPU and Graphic card type, and memory?

7. You also have the option to upload screen shots of any of the issues that you are seeing.

8. Click Finish and Save

9. A Customer Service Rep will be in contact with you via email within 24 hours.

Thanks in advance for your support and continued patience.
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ftball22


Joined: 10/30/2009 05:21:10
Messages: 3
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Everytime i try and generate my face, a message always pops up saying that it has to close. Can any1 help me?
hitchens82


Joined: 11/07/2009 01:17:12
Messages: 2
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Hi i upload my photos and go through every step but my gameface won't generate?

when it says it will take 10 minutes depending on pc i have tried 4 times and it crashes when it goes past 40 mins??

any help?
BGN147


Joined: 11/11/2009 15:25:43
Messages: 2
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xbox.raczilla wrote:Want to give yourself the perfect Game Face? Just take a look at our FAQ

1. What is Game Face?
EA SPORTS Game Face is a new feature available to registered users of www.easports.com and www.easportsfootball.com. You can upload photos of your own face (or create a new Game Face from scratch without uploading a photo, using a wide selection of sliders and settings) and have it take a starring role on your Profile page.

But that's not all! Game Face also works with FIFA 10's Virtual Pro feature, meaning that your Game Face is downloaded into the game and mapped on to a facial model, ready for kick off. If you have ever wanted to play alongside your footballing heroes, Game Face is your chance to literally join them in the action on the pitch.

PLEASE NOTE: Game Face is our first step towards a full 3D avatar on the web, and as such it is "BETA" at this stage. This means that at first, all new Game Face registrations will need to be approved in order of receipt to make sure the system is working as expected. After registering you will receive an email via the Football World/EASPORTS.com messaging system explaining this, but be aware that during this initial testing phase your registration may take several days to approve.

2. What is Virtual Pro?

Virtual Pro is a game mode in FIFA 10 for Xbox 360 and PlayStation 3. FIFA 10 is the first game to include the new Game Face technology, which allows users to create a 3D avatar head on the web and then import it into the game.

3. How is this different from Photo Game Face in Tiger Woods PGA Tour 10?

Photo Game Face is a similar technology that allows you to upload and share your likeness in Tiger Woods PGA Tour 10, Facebreaker and Fight Night Round 4. Photo Game Face, however, doesn't allow you to create your character and customise it on the web and act as a persistent web avatar. Game Face is the next evolutionary step from Photo Game Face.

4. What about my current 2D Avatar?

Game Face's 3D avatar appears on your EASPORTS.com profile page alongside your existing 2D avatar. You will still be able to buy items for your 2D avatar with credits on the website, and the 2D image will still display around the web and in all EA SPORTS games except FIFA 10 this year. FIFA 10 will be focused on the display of the Game Face/Virtual Pro avatar in game.

Also, you might have noticed that Game Face is just, well, a face. Game Face is still a work in progress and the transition from 2D to full 3D is not yet complete. Check the Game Face Forums often to see how the feature develops.

5. What do I need to use it in FIFA 10?

First of all, you must have an Xbox 360 or PlayStation 3 console with an Internet connection, as well as an Xbox Live membership in the case of Xbox 360 and a PlayStation Network account in the case of PlayStation 3. You must also have an EA account, which you can register either in the game or on an EA website such as EASPORTS.com or Football World, and have that linked to your Xbox Live or PSN account. For more information on linking your accounts, click here http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=22552 . Once you have linked your EA account to your console account, you can simply log in to your profile on EASPORTS.com and set about creating your 3D avatar in Game Face.

6. What do I need to do to create the perfect Game Face?

If you are using a photo to create a Game Face, bear in mind that a high resolution, good quality, well lit photo will result in a better quality avatar. The better your photo, the better you will look in 3D. Try to get even lighting across your face. If you use a flash, try to soften the light with a filter to avoid too many deep shadows. All you need are Jpeg photos of the front of your face and, ideally, a profile photo as well. When you select skin tone for your Game Face, this will also determine the skin tone of your character's body in FIFA 10.

7. I don't have a digital camera - can I still make a Game Face?

If there is a suitable (Jpeg) photo of yourself anywhere on the web, you can simply use the URL of the image to import into the system. Game Face also allows you to create any likeness you can imagine by using the pre-set models in the Game Face widget. Simply choose one of the starter faces and modify it to create anyone you can imagine.

8. What can I do with my Game Face?

Once you have created your Game Face, you can download it to FIFA 10 and use it in any game modes that accept it, including Manager Mode and the new Pro Club Championship mode online. Your Game Face will also sit on your Football World profile page. And this is just the first stage of our online plans for Game Face.

9. How does Game Face work in FIFA 10?

Once you have completed your Game Face, you can download it via your EA account into your copy of FIFA 10 (you must of course have full online gaming capabilities activated with your console). Simply select Virtual Pro from the main menu in FIFA 10 to create your initial character. Once complete, you'll be able to select Virtual Pro in the main menu then navigate to a secondary menu item labelled Download Game Face. As long as you're signed in online with your EA account you'll be able to download and apply your Game Face directly into the game.

10. Where can I go to give my feedback on Game Face?

We have set up a forum here, or you can submit your feedback using the feedback submission link within the Game Face Creator to inform the development team directly.

11. I don't play FIFA 10. What can I do with my 3D Game Face?

As of now, not much in terms of games. However, you might see what you look like with a bigger nose, a beard, or maybe a buzz cut, and then share it with your friends on Facebook.

12. Can I still display my 2D avatar as my profile picture if I want?

The 2D Avatar picture is the current default. As we develop Game Face, we'll make sure you are provided with an option whilst the 2D Avatar continues to exist. Anyone who visits your profile page, including people who are not registered on the site, will be able to view your Game Face.

13. Can I display both my 2D and new 3D avatar?

Both avatars are displayed by default on your profile page for the time being. Only Game Face will be displayed in FIFA 10.

14. What hardware/software do I need to operate Game Face?

Game Face is a fairly intensive program. On beginning the process, you will be asked to download a program to your computer. This program can take up to 30 minutes to install (if .NET needs to be installed with the package - see the details below). Once you have installed the client software and return to the Game Face widget, this web-based application is also quite resource intensive. It is generating full-3D effects, so is actually comparable to a full 3D game running on your computer. For this reason you should make sure your system meets the requirements listed below:

Minimum Recommended Hardware:
CPU: 2Ghz+
RAM: 2GB+
Internet: Broadband Internet connection
Graphics: Hardware shader level 2.0 or more, and OpenGl compatible graphics card
VRAM: 128MB or more
Required Software:
Operating System: Windows xp/vista
Windows update: Direct 9.0 (will be installed by Game Face package if missing)
Windows update: .NET 3.5+ (will be installed by Game Face package if missing)
Flash: Web plugin 9+
Web Browser: Firefox 2+, Internet Explorer 7+

15. How do I check the VRAM on my computer to see if I meet the Game Face minimum system requirements?

There are multiple ways to check the VRAM on your computer however the following is recommended:

Option 1) Use the OpenGL Extension Viewer:

1. ftp://ftp2.realtech-vr.com/realtechv/pub/glview314.exe

2. Run the application and follow the wizard instructions.
3. After installation, launch the application and look for the area labeled ‘Adapter RAM’. This will be the amount of VRAM your system contains.

Option 2) Use the DirectX diagnostic tool. To do this you must:

1. Go to the ‘Start’ menu and open the ‘Run’ command
2. In the command prompt type dxdiag and click OK
3. When the diagnostic tool opens click the ‘display 1’ tab.
4. Look for the ‘Approx. Total Memory’ line, this will contain the amount of VRAM your system has.


16. I am having problems installing Game Face. What can I do?

Many issues with the Game Face application can be solved by restarting your browser. Otherwise, check out our help pages here http://support.ea.com/

17. What games support Game Face?

Game Face is currently only available for Web and FIFA10 NG only. It will not work on previously released titles such as FNR4 and Tiger Woods.

18. Will there be any additional hairstyles when FIFA10 launches?

Game Face will not include new hairstyles when FIFA launches, but hairstyles can be changed in the game.

19. Does Game Face work on a Mac computer?

Game Face does not currently work on Mac, but we are reviewing options post FIFA10 launch.

20. How closely will the Game Face on the web match up with our Game Face in FIFA10?

Game Face web version will not exactly match your FIFA10 likeness version, however it will be a very faithful representation compared to the web Game Face.

SickenedSilence...


Joined: 11/14/2009 14:58:04
Messages: 1
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Those were the pictures I used and I chose the lightest skin tone and that was my result, what should I do?
EA SPORTS Game Face  > Game Face Help and FAQ
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