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Rate EA Costumer Support for TSTO  XML
The Simpsons: Tapped Out  > Game Discussion
Rate EA Costumer Support for TSTO
Very Good 11% [ 10 ]
Pretty Good 3% [ 3 ]
Good 2% [ 2 ]
Pretty Bad 22% [ 20 ]
Very Bad 61% [ 54 ]
Total Votes : 89
Author Message

Joined: 02/09/2013 11:04:11
Messages: 126

There should be a non existent option. +1 for very bad.

Joined: 01/12/2013 22:31:54
Messages: 331

chelsea0790 wrote:Was this major problem a glitch?

no. i lost barney due to a game crash.

Joined: 10/24/2012 07:07:42
Messages: 45

it took a week to get a generic respone. If I did that at my job I would be out of a job

Joined: 02/14/2013 15:04:51
Messages: 285

Only contacted them once. I complained about how it was easy to accidentally take your decorations off houses at christmas which caused the clock to reset on coin regeneration. The response they gave was not only stupidly late (the event was nearly over) but it showed absolutely no understanding of what I said as if they didn't even read it properly. They just went on about some issue with the number of santa coins you have being wrong but that had been fixed (totally irrelevant). If it was Zynga (granted their games are horrible, but its a similar genre) they would give genuine help and premium items to say sorry.

Level: Highest One
Newest Building: Newest One
Newest Character: Latest One
Best Mystery Box: Lemon Tree/30 Donuts
Biggest Scratchcard win: $10,000 (x5)
Playing Since: October 2012

Joined: 01/31/2013 12:41:28
Messages: 14

You should put an option for non existent. No replies to multiple emails.

Senior Moderator
Joined: 06/25/2012 15:56:55
Messages: 38770

With quite a few bad reports being commented how is it the very good has 9votes?!

Think people are having a joke

Joined: 12/20/2012 16:36:52
Messages: 149

You guys have not tried to get software support much, have you? There is almost no stellar support unless the product costs a heck of a lot of money

"Here’s to alcohol, the cause of — and solution to — all life’s problems."

"Donuts. Is there anything they can’t do?"

Joined: 09/24/2012 14:05:31
Messages: 359
Location: England

I've never contacted them, but from what I've heard from people I vote "pretty bad"

This message was edited 1 time. Last update was at 03/06/2013 00:37:46

Playing since: September 2012
Level: 30
Newest building: The frying Dutchman
Newest character: Sea captain
Best mystery box: Lemon tree/30 donuts

Joined: 02/19/2013 07:33:00
Messages: 313
Location: CEST

I'm waiting for a response to an emailed question from long ago. I'm certainly not going to be calling support for this game "good."

That reminds me - tomorrow is time for my third weekly follow-up to that email...maybe they'll answer the question the fourth time? At least acknowledge its existence?

My impression from reading these forums is that this is an old complaint. Maybe good for a vent, but not going to get you anywhere.
The Simpsons: Tapped Out  > Game Discussion
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