Only contacted them once. I complained about how it was easy to accidentally take your decorations off houses at christmas which caused the clock to reset on coin regeneration. The response they gave was not only stupidly late (the event was nearly over) but it showed absolutely no understanding of what I said as if they didn't even read it properly. They just went on about some issue with the number of santa coins you have being wrong but that had been fixed (totally irrelevant). If it was Zynga (granted their games are horrible, but its a similar genre) they would give genuine help and premium items to say sorry.
Level: Highest One
Newest Building: Newest One
Newest Character: Latest One
Best Mystery Box: Lemon Tree/30 Donuts
Biggest Scratchcard win: $10,000 (x5)
Playing Since: October 2012