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SimCity  > General Discussion
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Joined: 02/16/2013 07:50:31
Messages: 538
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LeLedg wrote:If you want I can find their direct # for you.


The # given to me by the live chat rep is 1-*.

I was also given a case number.

After first calling and sitting on hold for 28 minutes. I hung up and called my cc company, they were willing to start the charge dispute. They did suggest I try calling one more time to resolve the matter. Enjoying hold music again. Because it's a digital purchase, the cc company wants to send out a mail packet where I have to explain in writing what's wrong/defective/etc, then sign and return it.

Since it's probably just an exercise in circles, I have some relief in that I discouraged 1 friend, 1 coworker, and the cc software dispute specialist from buying. So at the very least, i've cost them $181 today.

Oh and there's no real opportunity cost for me to sit on hold as i'm using a speakerphone while doing some things around the house.


EDIT, wow really they censor their own #??? good luck, you'll get it from livechat.

This message was edited 1 time. Last update was at 03/15/2013 14:53:33


Should have just given me my $85 back.

We aren't "fans" we're "reluctant disappointed customers."




Joined: 03/06/2013 22:19:04
Messages: 409
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Hahahaha, love the fact that they censored their 1-#, that's just devious.

As for your CC chargeback, I'd say go ahead with it, it's really easy proving what is wrong with the game as this has gathered a lot of media attention, tons of articles out there saying how messed up the game is.

Also, no correlation correlation between RCI (C & I) not needed, priority AI on housing and jobs, pathing, phantom population, ressources not sharing online, rollbacks, server downtime... You can easily print a couple of those Lucy Bradshaw statements and Simcity devs blogposts confirming there are bugs all over the place, also some twitter feeds they've done.

Again, you're guaranteed a refund as the has been covered all over the place.

You have to work with the simulation.

Kind of like woodwork.




Joined: 06/05/2012 11:09:12
Messages: 105
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LeLedg wrote:Hahahaha, love the fact that they censored their 1-#, that's just devious.


+1, it shows they really do not give a * about their customers and that they are all for the money at the cost of providing a quality product.
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Joined: 03/06/2013 12:30:22
Messages: 132
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hahaha censoring their own number.... got to love the EA mods!




Joined: 03/15/2013 15:38:04
Messages: 49
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Wow. After my refund, I'm done with EA. Sorry, Maxis. I trusted you. I guess I'll find another city sim.




Joined: 03/10/2013 22:40:58
Messages: 83
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Check this conversation out.


you
can you at least tell me what this promo code does
you
I was given a code, with no explination as to what it does
Anurag
May I have the code please.
you
CE-OPVEB-3MU46-xxxx-xxxx
Anurag
Please allow me a moment.
you
For the life of me I have not been able to figure out what that code does.
Anurag
The code that you have provided is not searchable in our database.
you
That code was provided to me by one of your customer service representatives. I have the email in which it came.
Anurag
May I have the order number so that I can pull our records to check.
you
the order number of my origional purchase from origin?
Anurag
Yes please.
you
xxxxxxxx
Anurag
Please allow me a moment.
you
I cant tell you how much I appreaceate you going this extra mile.
you
You have already done more for me then any of the other reps I have spoken to.
Anurag
It seems the code that you have provided me is for Origin discount for 15%
you
That code does not even give a discount on any item. It does not work
Anurag
You get a bonus - Plumbob Park - on pre-ordering the game
you
When you put it into origin, nothing happens.
Anurag
The unlock code for it is - 5ET5-F69Z-xxxx-xxxx
you
Wait. So your giving me an unlock code, for a promo code?
you
You just told me that code I was given does not show in your database
you
I type the code in and it doesent work
you
Now your giving me another code...
you
You have to be able to see why this is so frustrating.
Anurag
The code is already redeemed on your account. If you wish I can give you another 15% discount coupon code.
you
The 15 percent off code does me little good anyway. I cant afford to buy another game. And given the way I have been treated why would I spend more money on origin
you
that code was never redeemed
you
it did not work
you
if you look
you
I have not made another purchase through origin since simcity
you
You guys are giving out fake codes. Please sir
you
Please
you
Issue me a refund


Handing out fake discount codes that do not work. Then lying about the ability to look them up.

This message was edited 2 times. Last update was at 03/15/2013 15:39:38





Joined: 03/06/2013 22:19:04
Messages: 409
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Priceless

You have to work with the simulation.

Kind of like woodwork.



[Avatar]
Joined: 03/07/2013 12:58:01
Messages: 89
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If this is true (and nobody can proof that right now), this is allready going to be a criminal. sure, the international media will be happy about something like this. They destroy ea already.




Joined: 03/10/2013 22:40:58
Messages: 83
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I thought I copied the entire end of the conversation, but unfortunately I missed quite a bit. I am so mad at myself for that. This is just beyond shameful behavior. I don't see how anybody can defend these people.




Joined: 03/15/2013 19:34:19
Messages: 1
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I have to see this for myself...

1-8-6-6-5-4-3-5-4-3-5
1-*
*


1-8-6-6-7-4-3-5-4-3-5
1-866-743-5435
866-743-5435


wow

This message was edited 3 times. Last update was at 03/15/2013 18:06:01




[Avatar]
Joined: 03/23/2011 13:49:44
Messages: 123
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1-*
*
1-*

this is.. is..i ... s. is surreal

This message was edited 1 time. Last update was at 03/15/2013 18:59:09





Joined: 03/07/2013 12:05:46
Messages: 110
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1)(866)(543)(5435
1-*

Holy *...

This message was edited 2 times. Last update was at 03/15/2013 19:02:41





Joined: 03/11/2013 22:19:28
Messages: 10
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I've saved this entire thread and others to my computer just in case anyone tries to claim ignorance. Although I don't know how much good it will do *shrug*.




Joined: 10/19/2012 01:28:16
Messages: 30
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Ideophobia wrote:I found the number. Wish me luck.


what ever you do do not let them put you on hold
they did that to me and left me there for 2 hrs with that crap music
arent there laws against torture lol




Joined: 06/08/2012 08:31:15
Messages: 19
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It's just a forum glitch, I'm sure fix soon.
SimCity  > General Discussion
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