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EA SPORTS Game Face  > Game Face Help and FAQ
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Joined: 09/09/2009 19:22:37
Messages: 1118
Location: Canada
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DHforHOF wrote:I just got off the phone with perhaps the most informative and helpful support representative I think I have ever encountered with any corporation, guy by the name of Michael over at the EASports support call center.

What I was told is that those of us using the EA Sports Web based client for Game Face have a waiting period before we can load it into the Game Console. (PS3 here) I was informed that it is 30-45 days before EA allows the UGC Game Face to be loaded to the new title TigerWoods13, which I suppose makes sense seeing as how we are still unable to even register the game on EASports.com as of today.

He said he would give a call back next Wednesday, the 25th with an update on EA's progress with getting Game Face downloads ready for TigerWoods13 and of course apologized for the confusion it may have caused. (which was a lot)

Here is where the title of this post comes in, WTF EA if this is truly the case here, why wouldn't you as a company simply inform us the consumers that there will be a waiting period before said service is operational? It could have saved me roughly 17 hours of trouble shooting and looking to resolve something that clearly isn't even a real problem, at least on the customer end of the equation.

To be clear, I have no issue with the waiting period itself, if it is truly the best way to possibly cause the least amount of problems with a newly released game. I have issue with EA for not informing us the consumers in any way shape or form that there even is a waiting period for such a service.

I am not alone here, there are numerous posts throughout these forums regarding the exact same "Issue" that apparently isn't an "Issue" at all.

Just be upfront EA, the vast majority of us consumers return truthfulness in a corporation with loyalty to said corporation.

Have a little faith in humanity that we would purchase the game anyway, then patiently wait for it's full functionality.

I hope this post helps someone who was chasing their own tail as I was, it just flat out doesn't work yet, you aren't doing anything wrong, nor are you an idiot for not being able to figure how to make it work. It very simply just isn't operational as of today.

Best Regards,

Benjamin (DHforHOF)



More info in this thread: http://forum.ea.com/eaforum/posts/list/0/8469045.page#22129701

Best,

This message was edited 1 time. Last update was at 04/23/2012 14:47:06

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Joined: 06/30/2012 07:38:23
Messages: 2
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I can't download my game face in the Fifa 12. I upload my photo and the program create a player, but under my photo there is a text: Apply my Photo. Under my photo this text should be: Uploaded Photo. In the game my created face doesn't apppear. So what is the problem at me? I have Xbox.

This message was edited 1 time. Last update was at 07/02/2012 12:02:38





Joined: 07/22/2012 06:41:41
Messages: 1
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When I try to create a game this comes up "An error occurred during registration. Please try again later." I've tried to contact you twice now EA and I'm getting fed up I've tried everything you've said to do. Fifa 13 is now available for pre order. this should be sorted out by now!

I've sent you my account details, so if need to could you sort it out from there.

Thank you




Joined: 07/22/2012 14:18:00
Messages: 1
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hi guys
i m trying to upload my gameface
when i try to get started, it say's registration error try again later . it been 2 day i've been trying
nee serious help thanks.




Joined: 07/22/2012 15:22:31
Messages: 1
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I'm trying to make a new game face for FIFA but it won't upload. I've clicked "upload again" many times.

[img]http://i.imgur.com/LSRf6.jpg[/img]




Joined: 07/22/2012 19:40:36
Messages: 1
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[quote=TaCTiiCaLuKe]I went on to the gameface link on ea sports.com and i press get started, it comes up as 'An error occurred during registration. Please try again later.'

Please help. [/quote]

i have the same problem everytime i try to make a game face and click get started it comes up with the message saying "An error occurred during registration. Please try again later." can somebody please help?!!




Joined: 09/03/2012 09:49:43
Messages: 1
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Recently got MADDEN 13 and uploaded amy gameface to EA successfully! Went to the game and created my player but can not upload my game face. repeated ERROR message. I have back tracked and tried to rewqork my steps and I still come up with loading ERROR on the XBOX 360 Console! VERY frustrating!! Can I please get some sounmd assistance!!!!!




Joined: 09/13/2012 01:11:28
Messages: 1
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Hi all, getting this failed to connect to server error. Below is my log, I have attempted on both IE and chrome to no avail. Any pointers would be appreciated.
Cheers


09/13/12 10:56:05 : Game Face Plugin v.1.5.3.0 (Windows) initialized.
09/13/12 10:56:05 : Gameface ROOT Folder: C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face
09/13/12 10:56:05 : Gameface USER Folder: C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face/www.easports.com/96416739
09/13/12 10:56:05 : Gameface LOG: C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face/www.easports.com/96416739/log.txt
09/13/12 10:56:05 : cURL version: libcurl/7.22.0
09/13/12 11:00:05 : Saving Front Photo to: C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face/www.easports.com/96416739/face_front.jpg
09/13/12 11:00:05 : Front Photo Save Result: Success!
09/13/12 11:00:05 : Saving Front Markers to: C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face/www.easports.com/96416739/markers_front.xml
09/13/12 11:00:05 : Front Markers Save Results: Success!
09/13/12 11:00:05 : Saving Side Photo to: C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face/www.easports.com/96416739/face_side.jpg
09/13/12 11:00:05 : Side Photo Save Results: Success!
09/13/12 11:00:05 : Saving Side Markers to: C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face/www.easports.com/96416739/markers_side.xml
09/13/12 11:00:05 : Side Markers Save Results: Success!
09/13/12 11:00:16 : isAdvancedGeneration: 1
09/13/12 11:00:16 : Facegen Library loaded from: C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
09/13/12 11:00:16 : Starting Photofit using two photos...
09/13/12 11:02:18 : Photofit Exit Code: 0
09/13/12 11:02:18 : Photofit Time Taken (sec): 122.08124272778319
09/13/12 11:02:20 : Uploading Desktop Photofit Results...
09/13/12 11:02:20 : Upload URL=http://www.easports.com/p/avatar-head-display-program/a/head-creator/s/e/personas/96416739/media/0/desktop_photofit?photofit_time=122081&gender=male&skin_tone_index=2&random_key=HTPFP&side_photo_used=true
09/13/12 11:02:20 : EASW Key=EASW_KEY=0d633d68-0eb8-43e6-826a-dd5d676efade
09/13/12 11:02:20 : Keyname=HTPFP
09/13/12 11:02:20 : Photos Path=C:/Documents and Settings/sxt/Application Data/Electronic Arts/Game Face/www.easports.com/96416739
09/13/12 11:02:21 : Desktop Photofit Upload Result: Failed to send http request to http://www.easports.com/p/avatar-head-display-program/a/head-creator/s/e/personas/96416739/media/0/desktop_photofit?photofit_time=122081&gender=male&skin_tone_index=2&random_key=HTPFP&side_photo_used=true. Error: Couldn't connect to server (HTTP_STATUS=0). Cookie=EASW_KEY=0d633d68-0eb8-43e6-826a-dd5d676efade
09/13/12 11:02:21 : Desktop Photofit Upload Response:
09/13/12 11:02:22 : Error Report Result: Failed to send http request to http://www.easports.com/p/avatar-head-display-program/a/head-creator/s/e/personas/96416739/comments/?EASW-Version=2.0. Error: Couldn't connect to server (HTTP_STATUS=0). Cookie=EASW_KEY=0d633d68-0eb8-43e6-826a-dd5d676efade
09/13/12 11:02:22 : Error Report Response:




Joined: 10/18/2012 22:54:03
Messages: 7
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Hello

I just bought FIFA 13 today and now I'm trying to add my personal game face to create a virtual pro.
I've uploaded a picture of mine on EA.com, I've created my game-face actually. Then I went back on my PS3, went to creating VP, and then when I push on 'download and use game-face' it goes to 2 or 3 % and than it stops and gives me the message 'Can't download the selected file, try again'

What do I have to do to get it working? Am I missing something? Do I need to do something else on EA.com or on FIFA itself?

I would be very happy if someone can help me out !



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Joined: 08/08/2012 21:41:29
Messages: 165
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Where can I find this troubleshooting guide you talk about?




Joined: 12/11/2012 23:13:53
Messages: 2
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i cant upload my game facee into madden 13 what should i do




Joined: 12/28/2010 18:10:40
Messages: 62
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the "generate game face" button is grey and un-clickable. Using a Mac>Safari. Everything's up to date. Tried on Firefox and it crashed every time. Restarted my computer multiple times. Seems to be a problem many people have had but no one ever answers it.




Joined: 01/20/2013 11:50:54
Messages: 1
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When i try to create my gameface, it doesn`t work.
When i finish setting up my face, uploading my photo, the "generate my gameface" button, becomes unavailable to click.

My system:Unity Version: 4.0.1f2
System Language: Portuguese
Platform: OSXWebPlayer
Quality Settings: 4
Operating System: Mac OS X 10.7.5
Processor Type: Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz
Processor Count: 4
System Memory Size: 12288
Graphics Memory Size: 512
Graphics Device Name: AMD Radeon HD 6750M OpenGL Engine
Graphics Device Vendor: ATI Technologies Inc.
Graphics Device Version: OpenGL 2.1 [2.1 ATI-7.32.12]
Graphics Shader Level: 30
Browser: Safari 6.0.2

Please, help!




Joined: 12/17/2011 05:06:28
Messages: 1
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I still am unable to upload my game face??




Joined: 03/28/2013 18:33:02
Messages: 1
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i have great difficulties uploading or rather importing my game face to my PC Fifa 13...i have searched all through the creating center of players,career mode,editing player,creating player etc on PC Fifa 13 but cant still find the button for download game face..pls help me out im so sad...
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