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Can't link Xbox gamertag to EA master account  XML
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Joined: 06/23/2009 14:02:24
Messages: 2
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Sorry in advance if this is in the wrong section, but here goes.

I'm trying to link my Xbox Live gamertag to my EA account, to enable me to use the photo game face feature in Tiger Woods 09.

However, when I try to link them using the 'add persona' section within the profile screen, I get the following message:

"Sorry, we can't find information about that Xbox LIVE Gamertag.

Before you can link your Xbox LIVE Gamertag to your EA Master Account, you need to log in to any online EA game with your Xbox or Xbox 360. Once that is done, check your email inbox at the address you used to sign up for your Xbox LIVE Gamertag for an email from us describing what you need to do to link up your accounts.

Keep in mind, this email may not appear immediately, so be patient. Note, you can always come back to this page to re-trigger the email in case you missed it."

I'm using the same email address for my gamertag and EA account. I'm always connected to Xbox Live, and have played Burnout Paradise, Fight Night Round 3 and FIFA 08 regularly. I haven't changed my gamertag recently.

I'm completely at a loss for what to do. My gamertag is Hordriss, same as my profile name here. I've tried entering both the gamertag and email address, and tried using various font cases in case it was that. I've even tried using different internet browsers (IE8 and Firefox) but nothing works.

I originally signed up to my EA account in April.


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Joined: 12/11/2008 14:00:52
Messages: 531
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Hordriss,

If you've followed all the steps found here:

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=19737

And you're still unable to link your Gamertag and EA Account, please contact Billing & Account Support. Their contact information can be found here:

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=11025

Thanks!




Joined: 07/20/2009 21:45:55
Messages: 2
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MAIN.EA_Vixit wrote:Hordriss,

If you've followed all the steps found here:

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=19737

And you're still unable to link your Gamertag and EA Account, please contact Billing & Account Support. Their contact information can be found here:

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=11025

Thanks!


The first link is no longer available.




Joined: 07/21/2009 00:32:01
Messages: 2
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I changed my persona to my XBL GT like it suggested in the upper right hand corner of the TeamBuilder site, and now I can't edit the two teams I previously created. I went to my EA account and changed the persona back, but whenever I log into the TeamBuilder site I'm still under my XBL GT. Is there any way I could get that fixed so I can have access to editing my previously created teams?




Joined: 07/20/2009 14:45:47
Messages: 1
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cem_ea_id.Hordriss wrote:Sorry in advance if this is in the wrong section, but here goes.

I'm trying to link my Xbox Live gamertag to my EA account, to enable me to use the photo game face feature in Tiger Woods 09.

However, when I try to link them using the 'add persona' section within the profile screen, I get the following message:

"Sorry, we can't find information about that Xbox LIVE Gamertag.

Before you can link your Xbox LIVE Gamertag to your EA Master Account, you need to log in to any online EA game with your Xbox or Xbox 360. Once that is done, check your email inbox at the address you used to sign up for your Xbox LIVE Gamertag for an email from us describing what you need to do to link up your accounts.

Keep in mind, this email may not appear immediately, so be patient. Note, you can always come back to this page to re-trigger the email in case you missed it."

I'm using the same email address for my gamertag and EA account. I'm always connected to Xbox Live, and have played Burnout Paradise, Fight Night Round 3 and FIFA 08 regularly. I haven't changed my gamertag recently.

I'm completely at a loss for what to do. My gamertag is Hordriss, same as my profile name here. I've tried entering both the gamertag and email address, and tried using various font cases in case it was that. I've even tried using different internet browsers (IE8 and Firefox) but nothing works.

I originally signed up to my EA account in April.


I am having the same problem, done everything i am supposed to and i also get the above message, its ridiculous, why is there no help with these things submitted by EA themselves, or are we meant to just try work these problems out ourselves. If anyone can help us, please do, i want to play the game i paid for, is that to much to ask EA???


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Joined: 12/11/2008 14:00:52
Messages: 531
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Hi everyone,

If you are still unable to link your GamerTag/PSN account, please PM me the following information:

Your GamerTag/PSN account name
Your email associated with your EA account
Your email associated with your GamerTag/PSN account
Any other information that I can verify your accounts with (secondary emails that may be associated, your birthday, etc)

Sorry for the confusion and frustration.

Thanks!




Joined: 08/16/2009 14:50:14
Messages: 2
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MAIN.EA_Vixit wrote:Hi everyone,

If you are still unable to link your GamerTag/PSN account, please PM me the following information:

Your GamerTag/PSN account name
Your email associated with your EA account
Your email associated with your GamerTag/PSN account
Any other information that I can verify your accounts with (secondary emails that may be associated, your birthday, etc)

Sorry for the confusion and frustration.

Thanks!


Hey i cannot get my gamertag linked with my EA account... my information is as follows....


Letsgetpoded
mimisdaddy09@hotmail.com
mimisdaddy09@hotmail.com

bday is 7-22-88 um i dont think any secondary emails or nothing.


Thank you




Joined: 12/18/2009 19:45:00
Messages: 1
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MAIN.EA_Vixit wrote:Hi everyone,

If you are still unable to link your GamerTag/PSN account, please PM me the following information:

Your GamerTag/PSN account name
Your email associated with your EA account
Your email associated with your GamerTag/PSN account
Any other information that I can verify your accounts with (secondary emails that may be associated, your birthday, etc)

Sorry for the confusion and frustration.

Thanks!


-quoted so you would know where this is coming from, kind of an old post XD-

Vanindross
Greyfox0191@yahoo.com
Greyfox0191@yahoo.com
05/07/1991



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Joined: 08/11/2009 09:56:40
Messages: 2674
Location: Austin, TX
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Vanindross,

I was unable to pull up your account information, so at this point I think your best bet is to open up a support ticket and see what they can find (they have better tools for looking at accounts than I do, and they should be able to get you taken care of). You can open up a support ticket by going to http://support.ea.com/ and clicking on email us. Make sure to mention that this is an account issue and not a technical one.

Thanks!




Joined: 12/30/2009 09:47:33
Messages: 1
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I'm having the same problem with my PSN account not linking. Here is my details - hope you can fix it.

PSN ID: paradox975
PSN Email: simon_deacon@hotmail.co.uk
EA.com Login: simon_deacon@hotmail.co.uk
Date of Birth: 14/10/1980




Joined: 01/30/2007 03:01:54
Messages: 11
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Copy of PM sent to Vixit:


Hey, I've been a long time BF player on the computer... and just tonight I bought 1943... I was able to play the demo fine, but 5 minutes later when I bought the full version of 1943, it comes up with the "Your gamer profile does not have the correct permissions to access Xbox Live functionality"... it makes no sense; every game I play works online, it's not a child account, I'm 19 years old, and to top it all off... EA's site, which no offense always seems to have problems of its own, will not let me link my gamertag... it gives me some "service error, please try again later".

Gamertag: DarKnightKilla13
E-mail of gamertag: twallis3@msn.com
E-mail of EA.com page's: twallis3@msn.com
DOB: 11/16/1990

I do not wish to lose all my stats I've ever earned over the years in BF2 and 2142 online, however I'm quite angered that I spent 12 dollars to buy a game that will not even work (when 5 minutes before, the demo was working fine).

I want some help. And yes, I have heard of the "no refund" policy. But considering the friggin' game will not let me even play or access any of the menu's... I want a refund if it can't be fixed. I have heard way too many people complaining about this problem with 1943, and I have always steered clear of EA games because of your notoriously horrible customer support and horrible bugs/glitches with all your games... but I figured I'd give this a shot.

Thanks,
DarK



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Joined: 08/11/2009 09:56:40
Messages: 2674
Location: Austin, TX
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@paradox444 - Your EA account and your Gamertag / PSN ID are now linked correctly. If you continue to experience problems, you will need to contact our support department (go to http://support.ea.com/ and click on "Email Us").

@DarKnightKilla: Are you sure that your gamertag is "DarKnightKilla13"? I am not finding that in our account system and Microsoft is telling me that "The gamertag you entered does not exist on Xbox LIVE." You may want to re-check the spelling.

Thanks!

-Panoptico-
EA Forums Specialist




Joined: 01/12/2010 18:36:37
Messages: 1
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Having a horrible time linking my account with my Gamertag

Gamertag: dcruise
Gamertag Email: hipnublu62@aol.com
EA.com Login: dzik1337@yahoo.com
Date of Birth: 9/22/1990




Joined: 05/13/2008 23:28:26
Messages: 1
Location: Warner robins
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Gamertag: ChaosDragunz
Gamertag Email: hat.cdm@cox.net
EA.com Login: chris9831088@yahoo.com
Date of Birth: 5/6/1988

i happen to get my other xbox live name, but i can't get my main name.

I hungry 4 a Taco




Joined: 01/13/2010 23:12:24
Messages: 1
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GamerTag- JayMiine

Email- JayMiine3@gmail.com

DOB- 5/3/1988
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