Hello,

Thank you for contacting Electronic Arts.

I'm sorry to hear that you are still experiencing difficulties. If you have performed all the basic troubleshooting steps but still not able to play the game, then this is usually an indication that the console is having difficulty reading the game disc. This could be for many reasons; usually this is because the game disc is damaged or unreadable but in some situations this can be the sign of a more serious issue with your console.

Confirm the disc is clean. To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line.

We do not recommend wiping in a circular motion, as it may create more scratches on the disc.

Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the Playstation 3 as doing so may cause damage to the system.

Try playing different CDs, DVDs, and games on the Playstation 3 console to see if the problem exists across multiple discs. Also try playing the disc on a different Playstation 3 console.

If the game disc works in another system, this is an indicator that your Playstation 3 console may be damaged. For information on getting your system repaired or replaced, you will want to contact Playstation 3 directly for assistance at 1-800-345-SONY (7669).
Hours of Operation:

• Monday through Saturday, 6:00 a.m. to 8:00 p.m.
• Sunday, 7:00 a.m. to 6:30 p.m., Pacific Time

If the game disc does not work in another system, this is a good indicator that the disc is damaged or defective. To acquire a replacement game disc you will want to refer to your manual for warranty information specific to your product.

The options we recommend for game replacement, if needed, are as follows. You may replace the game through the store where you originally purchased it, if that option is still possible. This is by far the faster way to replace your game with a new copy. If the store is no longer able to replace your game, you may then make use of the EA Warranty, found on the inside back of your game manual, or you may use this link: http://warrantyinfo.ea.com/.

If you choose to use the warranty, please read through the instructions carefully. If you have any particular questions regarding the policy, please use the Contact Us link as you have before, and choose Warranty in the Category drop down box to direct your question to the Warranty department of Electronic Arts.

If there is anything else we can help you with please let us know.

Thank you,

Scott
EA Online Support