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Previously downloaded game missing from EADM  XML
Origin  > Bugs and Issues
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Joined: 11/09/2007 22:06:44
Messages: 2
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I recently purchased a new laptop and have begun re-downloading my games onto it. I noticed that one of my games (The Sims 3 Ambitions) was missing, yet I downloaded the game using EADM. So I tried redeeming my game code again and it said the code was already in used. I'm able to download my other games, but I can't find this missing one.




Joined: 05/25/2010 04:18:38
Messages: 10
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Exact same problem for MoH


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Joined: 11/04/2010 11:42:50
Messages: 801
Location: California
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Hey guys, I'm sorry to hear that you're having this issue. When was the last time that you logged in using the EA Download Manager? If you could, could you please PM me your usernames? These would be the e-mail addresses that you use to login with. When was the last time that you saw the games enabled on your account? Are other games missing as well, or are you only seeing these specific games missing?

Any additional info would be extremely helpful. Thanks guys.

"The greatest trick the Devil ever pulled was convincing Man he didn't exist." -- Roger "Verbal" Kint
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Joined: 11/04/2010 11:42:50
Messages: 801
Location: California
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Hey FidelCastrol, can I ask you where you purchased your game from? If you don't want to respond here, a PM would work as well.

Thanks.

"The greatest trick the Devil ever pulled was convincing Man he didn't exist." -- Roger "Verbal" Kint
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Joined: 05/25/2010 04:18:38
Messages: 10
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cem_ea_id.EA_Offspring wrote:Hey FidelCastrol, can I ask you where you purchased your game from? If you don't want to respond here, a PM would work as well.

Thanks.


Sure, I will pm you with the details.




Joined: 11/09/2007 22:06:44
Messages: 2
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Just wondering if this issue is being looked at since I haven't received a response back or seen any results.




Joined: 12/06/2010 17:30:47
Messages: 1
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I'm having this problem also. Last year after Christmas I bought The Sims 3 and The Sims 3 World Adventures, then later The Sims 3 Ambitions. Since then I've had to reformat and when I went to download them all again The Sims 3 World Adventures has gone missing. When I click to Redeem a product code and put in the code, it says it's already in use.




Joined: 01/31/2011 20:04:31
Messages: 0
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the same thing exept with spore GA




Joined: 06/05/2011 08:00:49
Messages: 1
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Hey EA. Fix this.


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Joined: 05/16/2011 11:56:20
Messages: 1281
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Alex4ever96,

I pulled up your account and have made some adjustments to ensure you can enjoy your game. Please login to Origin and verify that everything is set up.

Hotzone is a DLC map pack, so all you need to do is login to the game and you should have access to it as I verified that the entitlement is also on your account.



Let me know if you have further issues.

EA_AgentX

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Joined: 07/04/2011 07:56:04
Messages: 1
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I am Also missing Games, when i loaded origin, it didnt show that i had any games, also when i logged into my EA account im missing my BF2142 and expansion pack that i purchased a long time ago, i havent logged into it or used it in a while but i still spent money on it can this be fixed please? ty


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Joined: 05/16/2011 11:56:20
Messages: 1281
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idesofendeth - I pulled up your account and saw both of your games in your download entitlements. To test if they do appear in Origin, I set a temporary password and logged in as you.

I noticed that you haven't updated to the new Origin application. Please download it at http://www.origin.com/download

Once updated, please login. You will be asked to create a Master ID and select an avatar. You then have the option to add more personal information. Once you have finished, click My Games and you should see them.

If you are using an older version of the EADM, it may not display the games until updating.

Please let me know if this works for you.

EA_AgentX

This message was edited 3 times. Last update was at 07/14/2011 11:36:41


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Joined: 08/24/2011 08:17:44
Messages: 1
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I downloaded my game from EADM and today I installed the new Origin program.
I had Bad Company 2 and now it doesn't show up. The key doesnt work in Origin, forwards me to a website that says key already used.


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Joined: 05/16/2011 11:56:20
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Rocketballs - I pulled up your account and did not see an entitlement for a digital download linked to this email address.

I also searched your associated codes (which contain the codes for all the games registered to your account) and did not see Battlefield Bad Company 2. Do you have another EA account? If so, please try to login with that account or PM me that email address so we can investigate this further.

EA_AgentX

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Joined: 12/11/2011 15:27:55
Messages: 1
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hey, i´ve got the same problem.... haven´t played "bad company 2" for a long time and now it doesn´t show up on origin. i found it on my pc and can start and play it there, but when i want to install it on my laptop origin says that i have no games.... please help!!!
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