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Re:GAMEFACE BETA 1.2.x TROUBLESHOOTING GUIDE  XML
EA SPORTS Game Face  > Game Face Help and FAQ
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Joined: 01/18/2012 13:35:29
Messages: 2
Offline

01/18/12 19:23:52 : Game Face Plugin v.1.5.3.0 (Windows) initialized.
01/18/12 19:23:52 : Gameface ROOT Folder: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face
01/18/12 19:23:52 : Gameface USER Folder: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065
01/18/12 19:23:52 : Gameface LOG: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/log.txt
01/18/12 19:23:52 : cURL version: libcurl/7.22.0
01/18/12 19:30:49 : Saving Front Photo to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/face_front.jpg
01/18/12 19:30:49 : Front Photo Save Result: Success!
01/18/12 19:30:49 : Saving Front Markers to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/markers_front.xml
01/18/12 19:30:49 : Front Markers Save Results: Success!
01/18/12 19:30:49 : Saving Side Photo to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/face_side.jpg
01/18/12 19:30:49 : Side Photo Save Results: Success!
01/18/12 19:30:49 : Saving Side Markers to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/markers_side.xml
01/18/12 19:30:49 : Side Markers Save Results: Success!
01/18/12 19:30:52 : isAdvancedGeneration: 1
01/18/12 19:30:52 : Facegen Library loaded from: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
01/18/12 19:30:52 : Starting Photofit using two photos...
01/18/12 19:30:55 : Photofit Exit Code: -4
01/18/12 19:30:55 : Photofit Time Taken (sec): 3.2741684231796264
01/18/12 19:30:56 : Error Report Result: Success! (HTTP_STATUS=200)
01/18/12 19:30:56 : Error Report Response: HTTP/1.1 200 OK

Date: Wed, 18 Jan 2012 19:31:12 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=0dea8633-b838-4f35-80fe-89757dc7df84; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="39194485"><category_id>30012</category_id></comment>



Joined: 01/18/2012 13:35:29
Messages: 2
Offline

01/18/12 19:23:52 : Game Face Plugin v.1.5.3.0 (Windows) initialized.
01/18/12 19:23:52 : Gameface ROOT Folder: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face
01/18/12 19:23:52 : Gameface USER Folder: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065
01/18/12 19:23:52 : Gameface LOG: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/log.txt
01/18/12 19:23:52 : cURL version: libcurl/7.22.0
01/18/12 19:30:49 : Saving Front Photo to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/face_front.jpg
01/18/12 19:30:49 : Front Photo Save Result: Success!
01/18/12 19:30:49 : Saving Front Markers to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/markers_front.xml
01/18/12 19:30:49 : Front Markers Save Results: Success!
01/18/12 19:30:49 : Saving Side Photo to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/face_side.jpg
01/18/12 19:30:49 : Side Photo Save Results: Success!
01/18/12 19:30:49 : Saving Side Markers to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/markers_side.xml
01/18/12 19:30:49 : Side Markers Save Results: Success!
01/18/12 19:30:52 : isAdvancedGeneration: 1
01/18/12 19:30:52 : Facegen Library loaded from: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
01/18/12 19:30:52 : Starting Photofit using two photos...
01/18/12 19:30:55 : Photofit Exit Code: -4
01/18/12 19:30:55 : Photofit Time Taken (sec): 3.2741684231796264
01/18/12 19:30:56 : Error Report Result: Success! (HTTP_STATUS=200)
01/18/12 19:30:56 : Error Report Response: HTTP/1.1 200 OK

Date: Wed, 18 Jan 2012 19:31:12 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=0dea8633-b838-4f35-80fe-89757dc7df84; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="39194485"><category_id>30012</category_id></comment>
01/18/12 19:41:30 : Saving Front Photo to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/face_front.jpg
01/18/12 19:41:30 : Front Photo Save Result: Success!
01/18/12 19:41:30 : Saving Front Markers to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/markers_front.xml
01/18/12 19:41:30 : Front Markers Save Results: Success!
01/18/12 19:41:30 : Saving Side Photo to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/face_side.jpg
01/18/12 19:41:30 : Side Photo Save Results: Success!
01/18/12 19:41:30 : Saving Side Markers to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/markers_side.xml
01/18/12 19:41:30 : Side Markers Save Results: Success!
01/18/12 19:41:31 : isAdvancedGeneration: 1
01/18/12 19:41:31 : Facegen Library loaded from: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
01/18/12 19:41:31 : Starting Photofit using two photos...
01/18/12 19:41:33 : Photofit Exit Code: -4
01/18/12 19:41:33 : Photofit Time Taken (sec): 1.8028706979751585
01/18/12 19:41:34 : Error Report Result: Success! (HTTP_STATUS=200)
01/18/12 19:41:34 : Error Report Response: HTTP/1.1 200 OK

Date: Wed, 18 Jan 2012 19:41:50 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=0dea8633-b838-4f35-80fe-89757dc7df84; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="39195884"><category_id>30012</category_id></comment>
01/18/12 19:55:53 : Saving Front Photo to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/face_front.jpg
01/18/12 19:55:53 : Front Photo Save Result: Success!
01/18/12 19:55:53 : Saving Front Markers to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/markers_front.xml
01/18/12 19:55:53 : Front Markers Save Results: Success!
01/18/12 19:55:53 : Saving Side Photo to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/face_side.jpg
01/18/12 19:55:54 : Side Photo Save Results: Success!
01/18/12 19:55:54 : Saving Side Markers to: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/32974065/markers_side.xml
01/18/12 19:55:54 : Side Markers Save Results: Success!
01/18/12 19:55:55 : isAdvancedGeneration: 1
01/18/12 19:55:55 : Facegen Library loaded from: C:/Users/Fahim/AppData/Roaming/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
01/18/12 19:55:55 : Starting Photofit using two photos...
01/18/12 19:55:57 : Photofit Exit Code: -4
01/18/12 19:55:57 : Photofit Time Taken (sec): 1.9065859755096435
01/18/12 19:55:57 : Error Report Result: Success! (HTTP_STATUS=200)
01/18/12 19:55:57 : Error Report Response: HTTP/1.1 200 OK

Date: Wed, 18 Jan 2012 19:56:14 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=0dea8633-b838-4f35-80fe-89757dc7df84; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="39196887"><category_id>30012</category_id></comment>

Developer

Joined: 01/17/2012 12:51:24
Messages: 47
Location: Canada
Offline

Hello F4H1M,

It appears when the photo was being 'processed' into a Game Face, the system was not able to recognize where all the points were that you located on the photo while setting it up (the green dots).

This could be because a dot was perhaps too far away for the system to recognize (in this case, the dot would show up as red), or sometimes this can happen if the photo itself is unclear.

Try it again with the same photo first, and watch to make sure all the points are green before you continue, and if that doesn't work, you might want to try taking a new photo.

Cheers!

Kelly
[WWW]



Joined: 01/25/2012 10:48:07
Messages: 2
Offline

"A media upload error occurred. Please try again a few times and, if the problem persists, contact us through our help forums to get assistance."

01/25/12 16:39:06 : Game Face Plugin v.1.5.3.0 (Windows) initialized.
01/25/12 16:39:06 : Gameface ROOT Folder: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face
01/25/12 16:39:06 : Gameface USER Folder: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730
01/25/12 16:39:06 : Gameface LOG: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/log.txt
01/25/12 16:39:06 : cURL version: libcurl/7.22.0
01/25/12 16:39:59 : Saving Front Photo to: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/face_front.jpg
01/25/12 16:39:59 : Front Photo Save Result: Success!
01/25/12 16:39:59 : Saving Front Markers to: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/markers_front.xml
01/25/12 16:39:59 : Front Markers Save Results: Success!
01/25/12 16:39:59 : Saving Side Photo to: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/face_side.jpg
01/25/12 16:39:59 : Side Photo Save Results: Success!
01/25/12 16:39:59 : Saving Side Markers to: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/markers_side.xml
01/25/12 16:39:59 : Side Markers Save Results: Success!
01/25/12 16:40:02 : isAdvancedGeneration: 1
01/25/12 16:40:02 : Facegen Library loaded from: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
01/25/12 16:40:02 : Starting Photofit using two photos...
01/25/12 16:41:41 : Photofit Exit Code: 0
01/25/12 16:41:41 : Photofit Time Taken (sec): 98.578421131866449
01/25/12 16:41:43 : Uploading Media...
01/25/12 16:41:43 : Media Upload URL=http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/81843730/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest
01/25/12 16:41:43 : EASW Key=EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e
01/25/12 16:41:43 : Photos Path=C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730
01/25/12 16:47:18 : Media Upload Result: Failed to send http request to http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/81843730/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest. Error: No error (HTTP_STATUS=500). Cookie=EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e
01/25/12 16:47:18 : Media Upload Response: HTTP/1.1 500 Internal Server Error

Date: Wed, 25 Jan 2012 16:47:20 GMT

Server: EASW

Content-Type: text/html;charset=ISO-8859-1

Set-Cookie: JSESSIONID=88B86621C2054C3C5DD1142F7453570C; Path=/

nnCoection: close

Transfer-Encoding: chunked






01/25/12 16:47:20 : Error Report Result: Success! (HTTP_STATUS=200)
01/25/12 16:47:20 : Error Report Response: HTTP/1.1 200 OK

Date: Wed, 25 Jan 2012 16:47:21 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="40059485"><category_id>30012</category_id></comment>

Developer

Joined: 01/17/2012 12:51:24
Messages: 47
Location: Canada
Offline

Hi Yunhua,

The error message indicates that there may have been a temporary problem with our server when you were trying to upload your Game Face.

I am following up to verify that - in the meantime, please give it another shot, and let me know how it goes!

Cheers,
Kelly
[WWW]



Joined: 01/25/2012 10:48:07
Messages: 2
Offline

[quote=EA_Kelly]Hi Yunhua,

The error message indicates that there may have been a temporary problem with our server when you were trying to upload your Game Face.

I am following up to verify that - in the meantime, please give it another shot, and let me know how it goes!

Cheers,
Kelly[/quote]

Hi Kelly,
Thank you for your reply.
I have tried a few times,but it is still not work.

01/26/12 03:09:49 : Game Face Plugin v.1.5.3.0 (Windows) initialized.
01/26/12 03:09:49 : Gameface ROOT Folder: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face
01/26/12 03:09:49 : Gameface USER Folder: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730
01/26/12 03:09:49 : Gameface LOG: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/log.txt
01/26/12 03:09:49 : cURL version: libcurl/7.22.0
01/26/12 03:10:23 : Saving Front Photo to: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/face_front.jpg
01/26/12 03:10:23 : Front Photo Save Result: Success!
01/26/12 03:10:23 : Saving Front Markers to: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/markers_front.xml
01/26/12 03:10:23 : Front Markers Save Results: Success!
01/26/12 03:10:23 : Saving Side Photo to: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/face_side.jpg
01/26/12 03:10:23 : Side Photo Save Results: Success!
01/26/12 03:10:23 : Saving Side Markers to: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730/markers_side.xml
01/26/12 03:10:23 : Side Markers Save Results: Success!
01/26/12 03:10:26 : isAdvancedGeneration: 1
01/26/12 03:10:26 : Facegen Library loaded from: C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
01/26/12 03:10:26 : Starting Photofit using two photos...
01/26/12 03:12:01 : Photofit Exit Code: 0
01/26/12 03:12:01 : Photofit Time Taken (sec): 95.006339312988274
01/26/12 03:12:03 : Uploading Media...
01/26/12 03:12:03 : Media Upload URL=http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/81843730/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest
01/26/12 03:12:03 : EASW Key=EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e
01/26/12 03:12:03 : Photos Path=C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730
01/26/12 03:17:14 : Media Upload Result: Failed to send http request to http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/81843730/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest. Error: No error (HTTP_STATUS=500). Cookie=EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e
01/26/12 03:17:14 : Media Upload Response: HTTP/1.1 500 Internal Server Error

Date: Thu, 26 Jan 2012 03:17:29 GMT

Server: EASW

Content-Type: text/html;charset=ISO-8859-1

Set-Cookie: JSESSIONID=2057BF83AD40CD240414660A4B8914BD; Path=/

nnCoection: close

Transfer-Encoding: chunked






01/26/12 03:17:19 : Error Report Result: Success! (HTTP_STATUS=200)
01/26/12 03:17:19 : Error Report Response: HTTP/1.1 200 OK

Date: Thu, 26 Jan 2012 03:17:34 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="40121691"><category_id>30012</category_id></comment>
01/26/12 03:18:48 : Uploading Media...
01/26/12 03:18:48 : Media Upload URL=http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/81843730/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest
01/26/12 03:18:48 : EASW Key=EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e
01/26/12 03:18:48 : Photos Path=C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730
01/26/12 03:23:32 : Media Upload Result: Failed to send http request to http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/81843730/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest. Error: No error (HTTP_STATUS=500). Cookie=EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e
01/26/12 03:23:32 : Media Upload Response: HTTP/1.1 500 Internal Server Error

Date: Thu, 26 Jan 2012 03:23:47 GMT

Server: EASW

Content-Type: text/html;charset=ISO-8859-1

Set-Cookie: JSESSIONID=7B481C79F526143BE5A8172C96DE8DB1; Path=/

nnCoection: close

Transfer-Encoding: chunked






01/26/12 03:23:34 : Error Report Result: Success! (HTTP_STATUS=200)
01/26/12 03:23:34 : Error Report Response: HTTP/1.1 200 OK

Date: Thu, 26 Jan 2012 03:23:49 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="40122489"><category_id>30012</category_id></comment>
01/26/12 05:13:04 : Uploading Media...
01/26/12 05:13:04 : Media Upload URL=http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/81843730/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest
01/26/12 05:13:04 : EASW Key=EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e
01/26/12 05:13:04 : Photos Path=C:/Users/Joe/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/81843730
01/26/12 05:18:19 : Media Upload Result: Failed to send http request to http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/81843730/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest. Error: No error (HTTP_STATUS=500). Cookie=EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e
01/26/12 05:18:19 : Media Upload Response: HTTP/1.1 500 Internal Server Error

Date: Thu, 26 Jan 2012 05:18:36 GMT

Server: EASW

Content-Type: text/html;charset=ISO-8859-1

Set-Cookie: JSESSIONID=9E5235F531AAB1B0D4BF434C4E9C70D4; Path=/

nnCoection: close

Transfer-Encoding: chunked






01/26/12 05:18:20 : Error Report Result: Success! (HTTP_STATUS=200)
01/26/12 05:18:20 : Error Report Response: HTTP/1.1 200 OK

Date: Thu, 26 Jan 2012 05:18:37 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=b259aef5-5d44-4e20-bb7f-31b4e4bf273e; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="40130285"><category_id>30012</category_id></comment>


Developer

Joined: 01/17/2012 12:51:24
Messages: 47
Location: Canada
Offline

Hi Yunhua,

I am not sure why you specifically would get the error 500 multiple times. I will continue to follow up with the engineering team and try to find you a solution.

In the meantime, try turning off firewalls and anti-virus software, and logging in again - it's possible they could be interfering with a clean connection.

Cheers,
Kelly
[WWW]



Joined: 10/20/2011 08:20:39
Messages: 1
Offline

somebody can help me?

problem is:

A media upload error occurred. Please try again a few times and, if the problem persists, contact us through our help forums to get assistance.



Joined: 02/01/2012 13:48:28
Messages: 3
Offline

I need help with my Gameface please, Im from spain and this is my error :

Se ha producido un error al subir archivos multimedia. Vuelve a intentarlo en más ocasiones, y si el problema continúa, ponte en contacto con nosotros a través de los foros de ayuda para recibir asistencia.

in english:
There was an error uploading multimedia files. Please try again in most cases, and if the problem persists, please contact us via support forums for assistance.

thank you for your help

This message was edited 1 time. Last update was at 02/01/2012 12:43:34


Developer

Joined: 01/17/2012 12:51:24
Messages: 47
Location: Canada
Offline

Hello Halski and Alejpc,

If you are receiving an error message similar to "media upload error" when trying to upload a photo into Game Face, please post the details of the error in this thread for us to examine. This issue is affecting a small number of users but is difficult to reproduce on our end.

You can try a few things from there, if the error persists:

1. try with the same account on another computer (a friend's, perhaps)
2. try with another browser, such as Firefox or Chrome
3. try logging out, then logging in again, then access Game Face web application and upload again
4. try with another photo
5. try with just a front photo, if you were using a side photo too

Cheers,
Kelly
[WWW]



Joined: 02/01/2012 13:48:28
Messages: 3
Offline


I already tried all that before submitting the comment in this forum and did not work and about the details of the error, I press the button but I get blank do not know why this happens. I have the latest version installed: V 1.6

thank you

Developer

Joined: 01/17/2012 12:51:24
Messages: 47
Location: Canada
Offline

[quote=alejpc]
I already tried all that before submitting the comment in this forum and did not work and about the details of the error, I press the button but I get blank do not know why this happens. I have the latest version installed: V 1.6

thank you[/quote]

Hmmm - sometimes Windows machines have difficulty with account names and filenames that have non-English characters in them.

Are there any Spanish-specific letters in your account name? If so, you could try with a different account name?

Cheers,
Kelly
[WWW]



Joined: 02/01/2012 13:48:28
Messages: 3
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no my name in EA's web is alejpc



Joined: 02/04/2012 06:18:12
Messages: 1
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02/04/12 12:22:54 : Game Face Plugin v.1.5.3.0 (Windows) initialized.
02/04/12 12:22:54 : Gameface ROOT Folder: C:/Users/MoE/AppData/Roaming/Electronic Arts/Game Face
02/04/12 12:22:54 : Gameface USER Folder: C:/Users/MoE/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/73414641
02/04/12 12:22:54 : Gameface LOG: C:/Users/MoE/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/73414641/log.txt
02/04/12 12:22:54 : cURL version: libcurl/7.22.0
02/04/12 12:23:46 : Saving Front Photo to: C:/Users/MoE/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/73414641/face_front.jpg
02/04/12 12:23:46 : Front Photo Save Result: Success!
02/04/12 12:23:46 : Saving Front Markers to: C:/Users/MoE/AppData/Roaming/Electronic Arts/Game Face/www.ea.com/73414641/markers_front.xml
02/04/12 12:23:46 : Front Markers Save Results: Success!
02/04/12 12:23:50 : isAdvancedGeneration: 0
02/04/12 12:23:50 : Facegen Library loaded from: C:/Users/MoE/AppData/Roaming/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
02/04/12 12:23:50 : Starting Photofit using one photo...
02/04/12 12:23:51 : Photofit Exit Code: -4
02/04/12 12:23:51 : Photofit Time Taken (sec): 0.79660026417160035
02/04/12 12:23:51 : Error Report Result: Success! (HTTP_STATUS=200)
02/04/12 12:23:51 : Error Report Response: HTTP/1.1 200 OK

Date: Sat, 04 Feb 2012 12:23:49 GMT

Server: EASW

Content-Type: text/xml;charset=utf-8

Content-Length: 103

Set-Cookie: EASW_KEY=3e35637e-b997-4674-b7be-725c5ab06199; Domain=pals.www.ea.com; Path=/; HttpOnly

nnCoection: close



<?xml version="1.0" encoding="UTF-8"?><comment id="41024494"><category_id>30012</category_id></comment>



Joined: 03/11/2012 05:16:00
Messages: 1
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A media upload error occurred. Please try again a few times and, if the problem persists, contact us through our help forums to get assistance.
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EA SPORTS Game Face  > Game Face Help and FAQ
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