EA Policy on Selling Games on Third-Party Download Sites
At EA, we believe in choice. We want our products in all the places gamers go to download the best games and services. To that end, we offer games to EVERY major download service including Amazon, Walmart, Gamestop, and Steam.
One of the most exciting aspects of games is that they just keep getting bigger and better. Both developers and consumers have evolved beyond the traditional model that used to limit us to 15-20 hours of play on a typical disc. Today, post-launch downloads of new maps, vehicles and other content extend the experience, adding hours of fun and a lot of value.
Every download site that hosts our games sets business terms for our relationship. These terms are often complex, but the goal is to provide a hassle-free experience for the gamer. Prices, content exclusives, and loyalty programs may differ from site to site. Consumers can pick the site that bests suits their needs.
Any retailer can sell our games, but we take direct responsibility for providing patches, updates, additional content and other services for the individuals and communities that play our games. These players are connecting to our servers, so we want to provide them with the very best service. This works well for our partnership with Gamestop, Amazon and other online retailers.
However, when a download service forbids publishers from contacting players with patches, new levels, items and other services – it disrupts our ability to provide the ongoing support players expect from us. At present, this is the case with only one download service. While EA offers its entire portfolio to this site, they have elected to not post many of our games. We hope to find a mutually agreeable solution to this issue soon.
Going forward, EA will continue to work with download partners and continue offering our games for sale on all major download sites.
The good news is: you’ve got plenty of choices.