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Joined: 11/25/2011 15:46:58
Messages: 5
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I get this message every time I try to upload a game face. Even after installing the plug-in.

"We have improved the technology behind Gameface generation! It should now be much easier for everyone to access the Gameface Generation features.

Please download and install the new package by clicking INSTALL GAMEFACE PLUGIN below: "

Facts:
- I live in France.
- I'm administrator.
- I have already tried it in Mozilla Firefox, Microsoft Internet Explorer and Google Chrome.

As I have found with some research at Google, lots of people have the same problem in years without any solution.
That should be really embarrassing for Eletronic Arts.


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Joined: 09/09/2009 19:22:37
Messages: 1120
Location: Canada
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arthurcburigo wrote:I get this message every time I try to upload a game face. Even after installing the plug-in.

"We have improved the technology behind Gameface generation! It should now be much easier for everyone to access the Gameface Generation features.

Please download and install the new package by clicking INSTALL GAMEFACE PLUGIN below: "

Facts:
- I live in France.
- I'm administrator.
- I have already tried it in Mozilla Firefox, Microsoft Internet Explorer and Google Chrome.

As I have found with some research at Google, lots of people have the same problem in years without any solution.
That should be really embarrassing for Eletronic Arts.


I assume you are using Windows? Which version?
In theory, plugin 1.5.2 that is currently live should have resolved this problem - so if that is not the case, please tell us more of your configuration and browser versions.

Best,
[WWW]




Joined: 11/25/2011 15:46:58
Messages: 5
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OS: Windows 7 Home Premium Service Pack 1
Mozilla Firefox 8.0.1
Google Chrome 15.0.874.121 m
Microsoft Internet Explorer 9.0.8112.16421

What else?

This message was edited 1 time. Last update was at 11/26/2011 14:20:05





Joined: 11/28/2011 05:28:06
Messages: 10
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I think I had the same problem, so I removed the plugin, emptied IE cache, reinstall and all worked fine.

Online games addict, I play almost daily online.


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Joined: 09/09/2009 19:22:37
Messages: 1120
Location: Canada
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456462355623 wrote:I think I had the same problem, so I removed the plugin, emptied IE cache, reinstall and all worked fine.


Thanks for the note - it looks like we still have a lingering system permission problem with Win7 that does not let the installer overwrite files as it should. We are looking into why, so thanks for reporting the workaround.
[WWW]




Joined: 11/25/2011 15:46:58
Messages: 5
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EA_LoicArgelies wrote:
456462355623 wrote:I think I had the same problem, so I removed the plugin, emptied IE cache, reinstall and all worked fine.


Thanks for the note - it looks like we still have a lingering system permission problem with Win7 that does not let the installer overwrite files as it should. We are looking into why, so thanks for reporting the workaround.


I can't find it in any place to uninstall it... Firefox Plugins, Internet Explorer Ad-Ons, Windows Programs and Features...


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Joined: 09/09/2009 19:22:37
Messages: 1120
Location: Canada
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arthurcburigo wrote:
EA_LoicArgelies wrote:
456462355623 wrote:I think I had the same problem, so I removed the plugin, emptied IE cache, reinstall and all worked fine.


Thanks for the note - it looks like we still have a lingering system permission problem with Win7 that does not let the installer overwrite files as it should. We are looking into why, so thanks for reporting the workaround.


I can't find it in any place to uninstall it... Firefox Plugins, Internet Explorer Ad-Ons, Windows Programs and Features...


It should be present under Windows Programs and features - as "EA SPORTS Gameface Plugin".
If you cannot find it there, it may mean it is not installed. Try accessing the help tab from the web app - you should have a link to the installer there.
[WWW]




Joined: 11/25/2011 15:46:58
Messages: 5
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EA_LoicArgelies wrote:
arthurcburigo wrote:
EA_LoicArgelies wrote:
456462355623 wrote:I think I had the same problem, so I removed the plugin, emptied IE cache, reinstall and all worked fine.


Thanks for the note - it looks like we still have a lingering system permission problem with Win7 that does not let the installer overwrite files as it should. We are looking into why, so thanks for reporting the workaround.


I can't find it in any place to uninstall it... Firefox Plugins, Internet Explorer Ad-Ons, Windows Programs and Features...


It should be present under Windows Programs and features - as "EA SPORTS Gameface Plugin".
If you cannot find it there, it may mean it is not installed. Try accessing the help tab from the web app - you should have a link to the installer there.


I have already installed the newest version a few times, but there's nothing at Programs and Features that mentions EA nor Gameface...


Developer
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Joined: 09/09/2009 19:22:37
Messages: 1120
Location: Canada
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arthurcburigo wrote:
EA_LoicArgelies wrote:
arthurcburigo wrote:
EA_LoicArgelies wrote:
456462355623 wrote:I think I had the same problem, so I removed the plugin, emptied IE cache, reinstall and all worked fine.


Thanks for the note - it looks like we still have a lingering system permission problem with Win7 that does not let the installer overwrite files as it should. We are looking into why, so thanks for reporting the workaround.


I can't find it in any place to uninstall it... Firefox Plugins, Internet Explorer Ad-Ons, Windows Programs and Features...


It should be present under Windows Programs and features - as "EA SPORTS Gameface Plugin".
If you cannot find it there, it may mean it is not installed. Try accessing the help tab from the web app - you should have a link to the installer there.


I have already installed the newest version a few times, but there's nothing at Programs and Features that mentions EA nor Gameface...


That's odd, but it must mean the installer could not complete successfully. One more idea - try downloading the installer, then close all browsers, then launch the install process, and let us know if that helps. It is possible that one of your browsers block the plugin from installing if it is currently in use.
[WWW]




Joined: 11/25/2011 15:46:58
Messages: 5
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Sorry, I haven't played since then. But I have news! It hasn't worked.




Joined: 02/29/2012 07:43:36
Messages: 1
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I got this many times once trying to create a game face. The upload part is not working it seems...
Please help!
The log:

02/29/12 13:25:04 : Game Face Plugin v.1.5.3.0 (Windows) initialized.
02/29/12 13:25:04 : Gameface ROOT Folder: C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face
02/29/12 13:25:04 : Gameface USER Folder: C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face/www.easports.com/72119956
02/29/12 13:25:04 : Gameface LOG: C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face/www.easports.com/72119956/log.txt
02/29/12 13:25:04 : cURL version: libcurl/7.22.0
02/29/12 13:26:27 : Saving Front Photo to: C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face/www.easports.com/72119956/face_front.jpg
02/29/12 13:26:27 : Front Photo Save Result: Success!
02/29/12 13:26:27 : Saving Front Markers to: C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face/www.easports.com/72119956/markers_front.xml
02/29/12 13:26:27 : Front Markers Save Results: Success!
02/29/12 13:26:27 : Saving Side Photo to: C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face/www.easports.com/72119956/face_side.jpg
02/29/12 13:26:27 : Side Photo Save Results: Success!
02/29/12 13:26:27 : Saving Side Markers to: C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face/www.easports.com/72119956/markers_side.xml
02/29/12 13:26:27 : Side Markers Save Results: Success!
02/29/12 13:26:29 : isAdvancedGeneration: 1
02/29/12 13:26:29 : Facegen Library loaded from: C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face/DynLibFg3PhotoFit.dll
02/29/12 13:26:29 : Starting Photofit using two photos...
02/29/12 13:34:56 : Photofit Exit Code: 0
02/29/12 13:34:56 : Photofit Time Taken (sec): 507.40826969628904
02/29/12 13:34:58 : Uploading Media...
02/29/12 13:34:58 : Media Upload URL=http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/72119956/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest
02/29/12 13:34:58 : EASW Key=EASW_KEY=cb38927d-55d6-4f63-ad54-7796e366a179
02/29/12 13:34:58 : Photos Path=C:/Users/hp/AppData/Roaming/Electronic Arts/Game Face/www.easports.com/72119956
02/29/12 13:35:25 : Media Upload Result: Failed to send http request to http://pals.www.ea.com/p/avatar-head-display-program/a/head-creator/s/e/personas/72119956/sku/012A0001/media?EASW-Version=2.0&maxed_slots=overwrite_oldest. Error: Failure when receiving data from the peer (HTTP_STATUS=0). Cookie=EASW_KEY=cb38927d-55d6-4f63-ad54-7796e366a179
02/29/12 13:35:25 : Media Upload Response:
EA SPORTS Game Face  > Game Face General Discussion
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