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Deleting an EA/Origin account?  XML
Origin  > Bugs and Issues
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Joined: 03/30/2012 19:19:26
Messages: 4

Hi there

I'd like to delete an old EA/Origin account (or merge it with my current one, but as the old account has no games registered to it I figure it's probably simpler to just delete the thing).

I have spent 1 1/2 hours talking to a person called "Shardul" on your Talk To A Game Advisor tech support IM and he has repeatedly assured me the [b]only [/b]way to do this is to visit http://www.privacy_policy.com

As well as being a rather suspect URL (there is no mention of EA or Origin in the URL, and I don't think I've ever seen an underscore in a URL before) it also [i]doesn't work[/i]. Replacing the underscore with a hyphen leads to a generic website about privacy policies, which clearly is not affiliated with EA so it's not even that he typed it wrong (several times).

The reason for my posting this thread is, therefore, twofold:

1) How do I go about deleting (or merging) an old account?
2) (Unless it turns out that "http://www.privacy_policy.com" is truly the website to visit to delete old EA accounts and it just so happened to be down every time I tried it) Could I politely request that you ensure people we are put through to on Talk To A Game Advisor do not repeatedly give out incorrect information?

EA Representative
Joined: 01/19/2012 19:35:54
Messages: 23629
Location: EA Redwood Shores, Suzhou - China

hi danielgrosvenor,
Thanks for your post. Please refer this link.


Please visit help.origin.com for solutions to common Origin issues.

Joined: 03/30/2012 19:19:26
Messages: 4


I referred to that link before posting. However all that link really says is:

[quote]Now you can direct to help.origin.com to talk with a game advisor, to provide your accounts, and which account you want to use only. They can help you. [/quote]

As I have explained in my post, this is precisely what I did. However the instructions I received were, as I explained, rather odd.

Joined: 04/12/2011 11:23:44
Messages: 944

Hi Daniel,

Can you send me a PM regarding the account you wish to have disabled and the surrounding details. If you have a Customer Experience case number that would be helpful as well.


Additional FYI:

The privacy policy link is here:

The terms and conditions here:

10. Cancellation of your Account

You have the right to cancel your Account or a particular subscription to an EA Service at any time. If you do not agree to the terms in this Terms of Service, your sole remedy is to not use EA Services and to cancel your Account or applicable subscriptions. You understand and agree that the cancellation of your Account or a particular subscription is your sole right and remedy with respect to any dispute with EA, including any dispute related to, or arising out of: (1) any term of this Terms of Service or EA's enforcement or application of this Terms of Service; (2) the Content and Entitlements available through EA Services or any change in Content or Entitlements provided through EA Services; (3) your ability to access and/or use EA Services and/or any Content or Entitlements thereon; or (4) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges or billing methods for EA Services and/or any Content or Entitlements thereon.

Contact EA's Customer Service Department at help.ea.com, support.popcap.com (for PopCap products) or swtor.com/support (for Star Wars™: The Old Republic) to cancel your Account. EA reserves the right to collect fees, surcharges or costs incurred before you cancel your Account or a subscription to an EA Service. You are also responsible for any amounts owed to third-party vendors or content providers before your cancellation. Any delinquent or unpaid fees and other unresolved issues with EA Services must be settled before you establish a new Account.


Origin Live Support

Joined: 10/06/2012 14:57:47
Messages: 1

please can you delete this account please to i have got a new one thanks
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