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Need to speak to customer service.  XML
Origin  > Bugs and Issues
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Joined: 04/24/2012 09:13:14
Messages: 3
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First off, why is it impossible to log in on the "contact us" page?
"Sorry, this service is temporarily unavailable."
So where do I go for customer service EA? I can't find a phone number to call, and I can't get help online.

Secondly, I experienced a bug with my online experience in Mass Effect 3. I [i]would[/i] post on the ME3 forums about it, but I need to wait 24 hours before my EA account can be given posting permission (not sure why thats necessary). So this is pretty much the only place I can at least vent about my problem.

Played my first actual gold mission in multiplayer, I got into a game with some other credit farmers on firebase white against geth. We go through the whole mission, I use a few medi-gels to survive, and we beat round 10. We head over to the extraction point, and everything is going great, until the last minute. Oh, lost connection to the host. Well okay then, I click the "Ok" button, and I'm returned to the menu. As you might have guessed, no credits for that mission. almost half an hour and I have nothing to show for it.

OH WAIT! The medi-gels and cobras I used were still spent, along with the equipment I used for this mission.

This is obviously a problem Bioware should be taking care of, but they also run on your * client and servers.
Basically I don't care how it happens, but I want compensation.


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi CavemanRaveman,

Sorry for you have problem to contact for help.

For the game issue, please contact game advisor for help.

Please also try again to access help.ea.com.

and post back if you still have problem.

Thanks.
[WWW]




Joined: 04/24/2012 09:13:14
Messages: 3
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still says the service it temporarily unavailable when i try to log in.


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi CavemanRaveman,

We will ask some related staff about this "Sorry, this service is temporarily unavailable." issue. Please be patient.


EA_OriginSupport
Please visit help.origin.com for solutions to common Origin issues.
[WWW]




Joined: 04/25/2012 06:16:55
Messages: 9
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I also still cant login to EA support after about two weeks. After looking for a forum about Mass Effect 3 Multiplayer packs not opening despite being charged for them and paying for them. Finally found one and it says its being handled case by case and to login to support which is "temporarily unavailable". Looked up my manual for Australia support and its $2.48 a minute. Really? I may as well buy back the $30 i lost than spend the money on a $50 call for support.




Joined: 05/04/2012 00:52:16
Messages: 4
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I have the same problem
canceled pre-orders The Secret World
but the money is on the cards and did not return
and can not write to the support because of [quote]Sorry, this service is temporarily unavailable.[/quote]
can i solve that problem without support?


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi afrodroid ,

Do it by this way:

1. Login Origin
2. Choose "Origin help" after clicking settings.
3. Click "Live Chat".

Let me know whether it works.

Regards,
[WWW]




Joined: 05/04/2012 00:52:16
Messages: 4
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when I try to login in origin help
write a login and password
press -login in
and see that massage Sorry, this service is temporarily unavailable.
this has been going on for almost a month
03641702 check that case please


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi afrodroid,

I checked it and the server is OK. What happened if you go to help.ea.com? Try to click 'Contact Us', the select 'Origin->Purchasing/Billing->PC/Origin'.

Thanks

EA_OriginSupport
Please visit help.origin.com for solutions to common Origin issues.
[WWW]




Joined: 05/04/2012 00:52:16
Messages: 4
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doesent work at my PC
Sorry, this service is temporarily unavailable.
origin ea profile works well
but help.ea.com login alwayse failed
Would you know what the problem is with the return of money on my card after the abolition of pre-order TSW
Thnx


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
Offline

Hi afrodroid,

I tried to talk with CE about your case. He helped to check it but he can't access it for some technical problem. I'll push it later. Please reply here after some time.

Thanks

This message was edited 1 time. Last update was at 05/04/2012 07:47:22

[WWW]




Joined: 12/26/2010 20:10:00
Messages: 1
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Yeah the exact same problem is happening to me.

I can't log on to ea help at all.




Joined: 05/08/2012 06:10:51
Messages: 1
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Same problem, if I click on contact us it sends me to login screen where clicking log-in or even register does nothing.




Joined: 05/04/2012 00:52:16
Messages: 4
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i can login only at another computer




Joined: 05/16/2012 08:12:54
Messages: 1
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hey just wondering if your still having the same problem because i am to and i need to speak with them
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