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CONNECTION LOSS  XML
Tiger Woods PGA TOUR Online  > Report a Game Bug
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Joined: 04/30/2012 02:32:26
Messages: 3
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CONNECTION LOSS-Quote:

"The game cannot continue at this time. Please try again later. Please include any error codes when reporting a bug to customer service. Thank you."

"Last error: You have lost your connection to the game server, and we are unable to re-establish a connection".

This is now becoming a daily problem.

Wish that EA Sports would do something PLEASE!

Thanks!




Joined: 04/24/2010 06:55:21
Messages: 1183
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When you have a connection loss, send in the bug report that pops up. You will have better results, and your report will be read sooner, than posting your complaints here.




Joined: 04/30/2012 02:32:26
Messages: 3
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Hey Gary!

Already did that as well. Also, this is not a complaint, just pointing out what seems to be a real bug, not necessarily in the game but with the EA servers not responding.

Thanks!




Joined: 04/24/2010 06:55:21
Messages: 1183
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EA's servers have been a big part of the problem. Ever since they combined TWO with TW12, that's when the big problems started.

I was making a point about complaining in the forums. It's long, far, and in-between that EA reads what's on the forums, but the bug reports go directly to EA.




Joined: 05/18/2011 18:49:01
Messages: 3
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Ive being trying all day to play and everytime i try it loses connection half way through loading the game which is getting very frustrating.Something must be done over reliability issues



[Avatar]
Joined: 10/27/2011 20:10:14
Messages: 19
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Ask Gary! He seems to have all the answers Connection Loss, has been going on for a year or there abouts, and EA still has no answers to said CONNECTION LOSS, except to say its your fault! Read into that what you want.

Remember this, EA has not updated this game, since OCT of last year! So don't expect much of an answer




Joined: 10/19/2009 15:09:19
Messages: 232
Location: Ontario, Canada
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Bartman60 wrote: except to say its your fault! Read into that what you want.



Gotta agree with you. I've been away for a month and am now experiencing LOADS of connection issues (didn't have them like this last month). I did submit 5 reports today and got this response:

sl
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable



Hello,
=20
Thank you for writing to us at Electronic Arts.=20
=20
I apologize for the inconvenience caused to this far. Try following the tro=
ubleshooting steps mentioned below:
=20
1. Right-click on blank space on the Windows Taskbar and select Task Manage=
r.
=20
2. Follow these steps to close unnecessary programs:
=20
a) Click the Applications tab to view the list of active programs.
=20
b) Click on any program listed in this window and click the End Task button=
.
=20
c) Repeat the previous instructions until all programs have been closed.
=20
3. Follow these steps to close unnecessary processes:
=20
a) Click the Processes tab to view the list of active processes.
=20
b) Click the User Name column header to organize the processes by login.
=20
c) Click on any program listed next to your Windows login, other than EXPLO=
RER.EXE and TASKMGR.EXE, then select the End Process button 4.
=20
* Warning: Do not close any processes running under SYSTEM, LOCAL SERVICE, =
or NETWORK SERVICE 5. Repeat the previous instructions until all programs a=
ssociated to your Windows Login are closed except for the following two:
=20
* TASKMGR.EXE
=20
* EXPLORER.EXE
=20
4) Clear your browsers cache from the link provided below:
http://support.ea.com/app/answers/detail/a_id/1126
=20
Also, try clearing your temporary files:
=20
To delete your Windows temporary files on Windows Vista:
=20
1. Click on Start
=20
2. Type %temp% in the search box, and then hit the Enter key.
=20
3. Click on one of the files in the folder that just opened, and press Ctrl=
+ A to select all of the files in this folder.
=20
4. Press the Shift+ Delete key on your keyboard.
=20
5. When prompted if you are sure, choose Yes.
=20
If you receive an Error Deleting File or Folder message while the files are=
being deleted, it just means that one of the files is in use by a program =
right now. Click OK, close all open programs, and repeat the steps above. I=
f this continues, try restarting your PC and repeating the process again.
=20
I=E2=80=99m positive that the above mentioned troubleshooting steps should =
fix your issue.
=20
Your patience is highly appreciated while resolving this issue.
=20
In case the issue re-occurs, please reply to this email and we will be glad=
to assist you further.
=20
Regards,
=20
Neha =20
Electronic Arts =E2=80=93 World Wide Customer Experience

EA.com Customer Relations



So it "must"be my fault! Yeah sure it is.



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Joined: 10/27/2011 20:10:14
Messages: 19
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I hear Ya I know nothing, but dumb, seems to be the new gaming experience

CCleaner and clear Java cache, or just realize, how a stupid game like this is not worth it Oh not to mention Players F disc out of frustration, only to find DISCO FROM SERVER Yeah been there done that

Funny thing is, now I can CONNECT and could care less. CYA

This message was edited 2 times. Last update was at 05/10/2012 18:28:22

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