I have since posted a further 'reply' on this subject. I resolved the matter with outside help, as I had had no further contact from EA since the above advice re personal contact. . . which has not eventuated, except to inform me by email that no further notifications will occur because of the above reply from EA. unless I initiate them. huh?
Unfortunately, I have no great faith in "support" for EA games as experience has shown responses are either a nonevent, simply refer one to the Resource FAQs [ and anyone with an ounce of gumption looks for answers there before going further] or do not address the specific problem raised, because they are generated from a pro forma list of details.
I strongly feel the instructions that show -immediately after purchase of an EA game [I nothing nothing about any others] . for downloading that purchase, should be amended to preclude my experience from happening to inexperienced users. It can be frustrating not to be able to obtain a purchased item, even by following erstwhile proper links.
Following the prompts on the Customer purchase history screen - i.e. to go to download . . and then [u][b]the green link [/b][/u]for the download itself - does not work for everyone. [b] It did not for me.[/b] Not on any of three different browsers.
I found out by accodental means that I needed to access Origin via a shortcut installed with the programme when it was originally loaded. [no pun intended
Nowhere - to my certain knowledge - on the Origin site where the purchase was completed [www.origin.com] is this mentioned.
I strongly feel that this experience is not how it should be and had I not been lucky enough to mention my problem to a complete 'outsider', and got a workable solution, I would not have ever downloaded this way again.