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Origin doesn't open!  XML
Origin  > Bugs and Issues
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Joined: 10/26/2011 13:22:19
Messages: 14
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I downloaded and installed Origin about a week ago, after I bought Battlefield 3 during the sale, only to my dismay to find that Origin wouldn't open. The problem was that after opening Origin a small Login window would open, after entering my E-mail and password it would say "verifying", then it would confirm and the window would close, but Origin didn't open. After searching and restarting the program I finally found, hidden in the bottom right corner, on my taskbar, there was Origin, I was relieved, thinking this was the way it always opened, sadly I was wrong. I right clicked on Origin, as I have many other programs and a menu quickly sprung up, the menu had on it two options, "Exit" and "Open Origin", sadly the Open Origin option was not active and was grayed out. I tried uninstalling and then re-downloading and re-installing Origin, only to have the same problem! I looked through page after page of forums and tried out all the various solutions I found on these pages, to no avail, I contacted EA support but they suggested the same things the forums did, and the little icon still sat in the bottom right corner, on my task bar, refusing to open! I posted a message on an online forum and surprisingly a representative of EA messaged me telling me to post my problem on this page, and so here I am!


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi GameAddikt ,

Can you tell me your origin version ,let me know it.

Thanks.
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Joined: 10/26/2011 13:22:19
Messages: 14
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EA_OriginSupport wrote:Hi GameAddikt ,

Can you tell me your origin version ,let me know it.

Thanks.

I do not know, I cannot access the program so I cannot find out, if there is another option I'd love to hear it. I downloaded it from the Origin homepage yesterday, so I'd think it would the most recent version. For reference I am on Windows 7!


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi GameAddikt,

You can login into origin and open" Help" ->open "About" ,after that you can see the origin version. let me know it.

Thanks.
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Joined: 10/26/2011 13:22:19
Messages: 14
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I can't open Origin! I see the login page then nothing, and I can't access the help or about pages from the login, and if I do it on the website it gives me nothing! The problem I'm having is I open Origin, the login window comes up, I login then nothing comes up, a little Origin icon appears in the bottom right taskbar and will not open!
Thanks.


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi GameAddikt ,

Did you try Double-click the little Origin icon appears,if still can't open ,let me know it.

Thanks.
[WWW]




Joined: 10/26/2011 13:22:19
Messages: 14
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EA_OriginSupport wrote:Hi GameAddikt ,

Did you try Double-click the little Origin icon appears,if still can't open ,let me know it.

Thanks.


No, that doesn't work, like I said I've tried most of the "obvious" solutions, and many of the more complicated ones I've found over the web but for some reason it simply won't open.


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Please click Ctrl+Shift+Esc to launch Windows Task manager and click the Processes tab and sort the Name.
If you can find the origin.exe, please kill the process.
Then launch your originclient.
What happens?
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Joined: 10/26/2011 13:22:19
Messages: 14
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EA_OriginSupport wrote:Please click Ctrl+Shift+Esc to launch Windows Task manager and click the Processes tab and sort the Name.
If you can find the origin.exe, please kill the process.
Then launch your originclient.
What happens?

The same thing happens, the log-in window opens, after I login and it validates the window closes down and the Origin icon appears in the bottom right task bar with the "Open Origin" option grayed out and double clicking it does nothing either, I also tried the same thing then running it as administrator, this gave me the same results!


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Please try to do these steps:

1. Uninstall Origin first.
2. Direct to www.origin.com/about
3. Download latest Origin version then install and update it
4. The version will change to 9.0.13.2141 - 194606

What happens?
[WWW]




Joined: 10/26/2011 13:22:19
Messages: 14
Offline

EA_OriginSupport wrote:Please try to do these steps:

1. Uninstall Origin first.
2. Direct to www.origin.com/about
3. Download latest Origin version then install and update it
4. The version will change to 9.0.13.2141 - 194606

What happens?

Alright, I did that and it still doesn't work, same problem as before.


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi GameAddikt,

Thanks for your post.

Could you please do a clean boot: http://support.microsoft.com/kb/929135

And add Origin into your windows firewall and anti-virus software's white list.

Regards,

EA_OriginSupport
Please visit help.origin.com for solutions to common Origin issues.
[WWW]




Joined: 10/26/2011 13:22:19
Messages: 14
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EA_OriginSupport wrote:Hi GameAddikt,

Thanks for your post.

Could you please do a clean boot: http://support.microsoft.com/kb/929135

And add Origin into your windows firewall and anti-virus software's white list.

Regards,

I cannot do a clean boot because I am on a network and apparently doing the clean boot while on a network can cause your computer to become unusable! Origin is already in my anti-virus and windows firewall's white list.


EA Representative
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Joined: 01/19/2012 19:35:54
Messages: 23631
Location: EA Redwood Shores, Suzhou - China
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Hi GameAddikt,

So, could you please kill other useless process before you launch Origin.

This will find that which software effect with Origin.

Regards,

EA_OriginSupport
Please visit help.origin.com for solutions to common Origin issues.
[WWW]




Joined: 10/26/2011 13:22:19
Messages: 14
Offline

EA_OriginSupport wrote:Hi GameAddikt,

So, could you please kill other useless process before you launch Origin.

This will find that which software effect with Origin.

Regards,

Alright I did as you said, but when Origin opens the only process that starts up is Origin!
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