We wanted to let you know your pre-order for "SimCity - Limited Edition [Download]" was inadvertently canceled by our system. We're very sorry about this. If you’d still like to purchase "SimCity - Limited Edition [Download]," you may pre-order again at the following link:
To make up for any inconvenience, we've applied a $5 promotional certificate to your Amazon.com account which you can use the next time you order an item sold by Amazon.com. Additionally, you can re-place your order between now and March 4th to receive the additional Limited Edition Bonus content including the Heroes and Villians content.
You'll see your available promotional balance at checkout when placing your order through the Shopping Cart--this amount will be applied to your next qualifying order automatically without entering a claim code. Your promotional balance doesn't appear in Your Account but will always display when you place an order. For more information about using your promotional certificate, including the terms and conditions for using the certificate, visit our Help pages:
If you pre-ordered using a promotional code, please contact our Customer Service via phone at 1-866-216-1072 or by clicking the "Contact Us" button on any Help page (www.amazon.com/help
We hope to see you again soon.
Customer Service Department