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NOTIFICATIONS: Applying Server Patches & Updates  XML
SimCity  > Official Announcements
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Tuesday March 19th

Update: 7:22pm PST: Server Update: EU West 3 and EU East 3 are now back up!

Update: 6:48pm PST: Server Status Update: EU West 6 has successfully been upgraded.

Update 3:14pm PST: EU West 6, EU East 3, & EU West 3 will be undergoing scheduled maintenance shortly. You'll be notified in-game.

This message was edited 97 times. Last update was at 03/28/2013 10:51:21



Community Manager
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Saturday March 16th

Update 12:21am PST: SimCity Server Update: We’ve added new servers Pacific-1 and Pacific-2. Happy building, Mayors!

Friday March 15th

Update 3:52 pm PST: Server Status Update: EU East 4 has successfully been upgraded.

Update 12:53pm PST: EU East 4 is currently down for maintenance. We'll post when the server is back up.

Update 12:53pm PST: NA West 3, Antarctica, and South America are all back up. Happy building Mayors.

Update 9:39 am PST: In approx. 20 minutes we'll be bringing NA West 3, Antarctica, and South America down for server upgrades. Players in these servers will be notified. Stay tuned for future updates.

Thursday March 14th

Update 9:24am PST: Our servers will be undergoing scheduled maintenance throughout the day. Some servers will go offline during this period. This will not affect cities saved on these servers. Players will be notified in-game before a server is closed for service. Thanks for your patience through this process.


Tuesday March 12th

Update 1:09pm PST: You can now find the status of your SimCity server here: http://www.simcity.com/en_US/server-status

Update 9:39am PST: We'll be temporarily taking down NA East 1 for a server upgrade.

Monday March 11th

Update 7:15pm PST: Server Update: EU East 1 has successfully been upgraded.

Update 4:08pm PST: We'll be temporarily taking down EU East 1 for a server upgrade. We'll update when it's back up.

Update 3:18pm PST: NA West 1 has successfully been upgraded and is available for play.

Update 1:50pm PST: NA West 2 has successfully been upgraded and is available for play.

Update: 11:50am PST New server added South America

Update 11:26am PST:We will soon be temporarily taking down NA East 2 for a hardware upgrade. Again, no saves or data will be lost.

Update 10:39am PST:We are continuing to improve our servers, and to that end, we are aggressively undergoing maintenance and adding capacity to meet demand. Some servers will go offline throughout this maintenance period and performance may fluctuate. Rest assured, no saves or data will be lost. You will be notified in-game when we will be temporarily taking down the server. Thanks for your patience through this process.

This weekend, we've successfully upgraded EU West 1-4, EU East 2-3, and Oceanic 1-2.
Today we are upgrading the NA servers, starting with NA West 1-2. These servers are currently undergoing the upgrade and we’ll let you know when they return.

Update 8:37am PST:We are temporarily taking down NA West 1 and NA West 2 for a hardware upgrade. Again, no saves or data will be lost.


Sunday March 10th

Update 8:37pm PST: EU West 1 has successfully been upgraded and is available for play.

Update: 7:03pm PST: We are temporarily taking down EU East 1 for a hardware upgrade. Again, no saves or data will be lost. Thanks again for your patience.

Update: 6:53pm PST :
We have just added an additional server Asia, to alleviate the heavy traffic we've encountered with our fans wanting to play the game. The additional server will help with latency and connection issues players have been experiencing. That’s 22 servers to play on now!

We are temporarily taking down Oceanic 1 and EU East 3 for a hardware upgrade. Again, no saves or data will be lost.Thanks again for your patience.

Update: 5:53pm PST: EU West 2 has successfully been upgraded and is available for play. EU West 1 is still being upgraded.

Update: 3:11pm PST: EU West 3 has successfully been upgraded and is available for play. Happy building!

Update: 3:01pm PST: We are temporarily taking down EU West 1 for a hardware upgrade. Again, no saves or data will be lost. EU West 3 and EU West 2 are still undergoing maintenance. Thanks again for your patience.

Update: 2:44pm PST: We have added a new Test server that will allow the team to test changes and new features. For more info, check out our Test server FAQ: http://forum.ea.com/eaforum/posts/list/9354378.page

Update: 12:14pm PST: We have made great progress on the server issues over the past couple of days and are very pleased to say that this has improved the playing experience for a lot of our fans. We have already rolled out three patches that have fixed a number of bugs, as well as bringing a total of new and improved servers up to 9. That means 21 in all.

We are continuing to improve the other servers, and to that end today (March 10th from 12pm PST) we are aggressively undergoing maintenance and adding capacity to meet demand. Some servers will go offline throughout this maintenance period and performance may fluctuate. We thank you for your patience as we complete this process and will update this thread with server status as they happen.

Update: 11:33am PST: We're also temporarily taking down EU West 2 for a hardware upgrade. Again, no saves or data will be lost. Thanks again for your patience.

Update: 11:11am PST In an effort to further improve stability and performance (as well as allow for larger capacity), we will be temporarily taking down EU West 3 for a hardware upgrade. We are diligently striving to restore optimal gameplay status as soon as possible. Please bear with us for this scheduled maintenance. Rest assured, no saves or data will be lost. You will be notified in-game when we will be temporarily taking down the server. Thanks for your patience through this process.

Update: 9:20am PST EU East 1 is back up and running again.

Update: 8:55am PST New Server Antarctica - http://forum.ea.com/eaforum/posts/list/9352871.page

Update: 7:41am PST We have taken EU East 1 down for maintenance. Please try one of the other available servers.

This message was edited 2 times. Last update was at 03/19/2013 15:13:41



Community Manager
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Saturday March 9th

Update: 11:22pm PST Oceanic 2 and NA West 2 are back up and running again.

Update: 10:58pm PST Oceanic 2 is currently experiencing issues and the SimCity team is investigating.

Update: 10:05pm PST NA West 2 is currently experiencing issues and the SimCity team is investigating.

Update: 7:50pm PST NA East 1 is back up and running again! Thank you for your patience.

Update: 6:50pm PST NA East 1 is currently down and we are working to get it back up and running again.

Update: 7:27am PSTThe improved EU 4 server is back online. All 20 servers are Live now. Get in there and start playing everyone!

Update: 5:03am PST We're still working on EU 4, good availability on others, especially our 8 new servers so try playing on one of those. The new servers are on much more powerful so you should experience less issues playing.

New Server List:

EU East 4
NA East 4
EU West 6
EU West 5
NA West 3
NA West 4
North America East 3
Oceanic 2

Update: 2:19am PST New Servers and Maintenance - http://forum.ea.com/eaforum/posts/list/9348373.page

Friday March 8th

Update: 11:19pm PST We have added 3 new servers, EU East 4, NA East 4, and EU West 6

Update: 7:30pm PST We have added the new servers EU West 5 and NA West 3

Update: 5:06pm PST We have added the new server NA West 4

Update 4:23pm PST We have added the new server North America East 3

Update 1:16pm PST We've added the new server Oceanic 2. Please note you may experience a waiting room while we allow new players to join

Update: 900am PST We are currently aware that some servers are not performing optimally and are actively working on them.

Thursday March 7th

Update: 11:16pm We have added the new server EU East 3

Update 6:00pm We have added two new servers: EU West 3 and EU West 4.

Update 2:13PM PST
In efforts to improve our server issues, we are currently restarting the EU East 2 and Oceanic 1 servers. While we implement this restart, access to these servers will be unavailable.

Update 07:08 - Server Hotfix/Improvements - http://forum.ea.com/eaforum/posts/list/0/9341242.page#27480387

Update 12:09am PST We are aggressively undergoing maintenance on the servers and adding capacity to meet demand. Performance will fluctuate during this process. Our fans are important to us, and we thank you for your continued patience

Wednesday March 6th

Update: 6:00pm: All servers are live but are currently experiencing heavy traffic. We're working to alleviate this. In the meantime, we recommend joining servers listed as 'Available'.

Update: 4:04pm: We successfully issued the patches for NA East 1, EU West 1, and EU West 2 and they are all now officially re-opened.

Update 2:18pm: We are applying patches to EU West 1 and EU West 2. NA East 1 is still being worked on.

Update: 1:55pm: We successfully issue the patch to NA East 2 and it is now officially re-opended. NA East 1 is still being worked on.

Update: 12:24 We have successfully issued the patch to the Oceanic 1 server and it is now officially re-opened.

Update: 12:14 Our server teams are working around the clock and they’ve added four brand new servers to accommodate player demand. It’s important to note that those servers are region free, so if one of our servers is busy, jump into another one and you will be able to play the game.”

UPDATE: 1130am: We are still working on Oceanic 1 server and are about to apply the same server patch to NA East 1 and NA East 2. This will be starting around 11.40am PST. At this time all players will not be able to access this server. We thank you for your patience while we do this update. We will let you know when NA East 1 and NA East 2 are back up. In the meantime you can chose any other available server to play on.
SimCity  > Official Announcements
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