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Can't buy Fifa points  XML
FIFA 12  > PC/Mac Discussion
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Waterboy

Joined: 22/09/2011 04:24:03
Messages: 11
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when ever I try and buy fifa points I get an error tried 3 different payment options, Any ideas?


Waterboy

Joined: 29/09/2011 16:11:20
Messages: 6
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Where do you try to buy these points? In game or elsewhere? I even don't know where to find them. Where are those payment options?


Waterboy

Joined: 22/09/2011 04:24:03
Messages: 11
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anyone its really really annoying :/


Waterboy

Joined: 22/09/2011 08:26:23
Messages: 2
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Doesn't work for me either. Game just hangs.


Waterboy

Joined: 10/07/2011 17:11:50
Messages: 11
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I cant buy neither, tried with paypal and ukash. I get always this error "An error has occurred while trying to process your request. Please, try again later."


Waterboy

Joined: 22/09/2011 04:24:03
Messages: 11
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I get the same as fob1


Waterboy

Joined: 02/10/2011 16:35:49
Messages: 4
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Its a shame that i'm getting the same error. For the first time EA is denying to get my money, and i'm really frustrated with it. Again, it's a shame that this service is offline for days now, since when i'm started to try buying, it doesn't work.


Waterboy

Joined: 04/10/2011 06:52:10
Messages: 4
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i get the same error as fob1 & MurrayUK. please fix it


Park Captain

Joined: 08/10/2011 09:17:26
Messages: 98
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Same problem here. This message : An error has occurred while trying to process your request. Please, try again later.


Local Club Hero
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Joined: 01/10/2011 13:16:44
Messages: 287
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I got the same problem!! I feel your pain!! Here chat transscript I had with Live Chat Support

Hi, my name is Deepika. How may I help you?
Michael: I can't buy Fifa points from the Store on PC
Michael: I tried with paypal and creditcard, both are not working
Deepika: Okay.
Michael: This error comes: An error has occurred while trying to process your request. Please, try again later.
Michael: And its been like this for 5 days
Deepika: Okay.
Deepika: Please provide me your email address that you are using.
Michael: xxxx@xxx.nl
Michael: I purchased fifa points a week ago and it worked good. Now it doesnt anymore.
Deepika: Okay.
Deepika: May I know from where you are purchasing the points?
Michael: From the web-app and also tried ingame
Deepika: Okay.
Deepika: Please allow me a moment.
Michael: Alright
Deepika: I am so sorry for the delay caused in responding
Deepika: Please stay online I am still working on your issue
Deepika: May I know the browser you are using?
Michael: I'll be waiting, no problem. Hopefully the problem can be fixed
Michael: I'm using firefox
Michael: 7.0
Michael: Should I try with Chrome or internet explorer?
Deepika: Please try clearing cache of fire fox by visiting this link :http://support.ea.com/app/answers/detail/a_id/1126
Michael: Ok, I cleared the cache
Deepika: Okay.
Deepika: Now try to purchase the points.
Michael: Ok
Michael: Still the same..
Michael: General Error

An error has occurred while trying to process your request. Please, try again later.

Deepika: Okay.
Deepika: Try using any other browser.
Michael: It's also not working in Google Chrome and Internet Explorer, same error messages
Deepika: Sorry to hear that.
Deepika: Please provide me the screen shot of the error you are getting .
Michael: Ok
Michael: Ok ill give you 2 screenshots
Deepika: Let me check.
Deepika: I'm sorry to disappoint you in this that servers are facing some technical issues for your region so you are unable to purchase the points.
Deepika: Our engineers are working on it.

Michael: According to this topic on EA forums there are alot more people with this problem.http://forum.ea.com/uk/posts/list/1038478.page
Michael: Anyway, I guess I'll have to wait till you guys have a fix
Michael: Thanks for your help
Deepika: My pleasure.
Deepika: Is there anything else I can help you with today?
Michael: No not really, but do you know how long this is gonna take to fix?
Deepika: I am sorry I can't assure anything now.
Michael: Ok thanks, byebye
Deepika: Thank you for your participation. Have a wonderful day.

Check out my Fifa 13 YouTube Channel:

http://www.youtube.com/user/skaffaFIFA

Skills, FUT Squad Buildin & Gameplay

Please Like & Subscribe!

[WWW]


Waterboy

Joined: 02/08/2011 06:33:27
Messages: 16
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I'm sick of it, I've been waiting for 5-6 days now...


Local Club Hero
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Joined: 01/10/2011 13:16:44
Messages: 287
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still no fix

Check out my Fifa 13 YouTube Channel:

http://www.youtube.com/user/skaffaFIFA

Skills, FUT Squad Buildin & Gameplay

Please Like & Subscribe!

[WWW]


Local Club Sub
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Joined: 03/10/2011 08:39:39
Messages: 162
Location: Cascadia
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Just tried to buy points too.

"An error has occurred while trying to process your request. Please, try again later."

What a joke! You guys can't even take peoples money? LOL, somebody needs to be fired.

------

Finally got it to work. Just retry later in the day.

This message was edited 1 time. Last update was at 11/10/2011 05:22:10


RCTID
OTBC
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Professional Contract
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Joined: 21/05/2010 16:23:04
Messages: 1181
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If you're experiencing difficulties purchasing FIFA points, please post what country you live in here.


I can't answer them all...



Waterboy

Joined: 18/10/2011 16:05:45
Messages: 1
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I have this problem. I live in Poland.
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